Gainsight Administrator - Remote

Description

As a Gainsight Administrator you have knowledge of the benefits, limitations and configuration of Gainsight and are responsible for supporting the related business processes. You have worked with stakeholders across one or more organizations to identify problems and have worked as part of a team implementation solutions to better the company and its systems. You will work closely with our Customer Success to drive efficiencies within the system and improve customer outcomes.

Why Should You Apply?

• Configure Gainsight integration with Salesforce, ensuring that each systems primary purpose and integrity is maintained (Salesforce is system of record for business)
• Design the end-to-end workflow in Gainsight
• Perform day-to-day administration, configuration and troubleshooting of our Gainsight environment
• Provide technical and functional support to users of Gainsight and related applications
• Key player in enabling the Digital First customer success team strategy
• Support customer success team in presenting solutions to meet stakeholder requirements
• Design/improve Gainsight Dashboards and Reports to meet end-user requirement
• Create Gainsight flows to automate business processes and improve data quality within the Gainsight environment
• Collaborate with team on providing everyday end-user support
• Log and track identified system problems through resolution
• Work in an agile and dynamic environment to facilitate timely responses to changing project requirements.
• Performs, upgrades and completes system maintenance
• Prioritize developing skills related to Gainsight administration
• Optimize workflows within Gainsight as it relates to customer health scorecards and monthly NPS distribution

Factors for Success

• Bachelor's degree required, ideally in a business/computer/systems related field
• 3+ of years of Salesforce.com configuration and administration preferred, although not required
• 3+ of Gainsight admin experience
• 5+ years of operations experience
• Strong Salesforce user, administrative, configuration, dashboard and reporting skills
• Salesforce Lightning experience preferred
• Previous Sales Operations or Business Operations, or Customer Success/Account Management experience with an affinity for technology, data, and process would be beneficial
• Understanding of object-oriented concepts and fundamentals of logic (IFs, ANDs, and ORs)
• Experience in building custom reports and thinking analytical about what needs to be measured
• Familiarity with reviewing and understanding data used to build dashboards and reports

Why work at Zywave?

Zywave is a cutting-edge SaaS company that has led the digital revolution of the insurance industry over the last 25 years. We continue to make waves by launching new product functionality and integrations to deliver a world-class customer experience. Since 2020, Zywave has acquired seven insurtech companies representing over 1,100 employees globally. With our remote-first environment and core values that encourage employees to grow, belong and transform professionally there are endless opportunities to build new skills and relationships. Why wait to hop aboard the rocket ship? Get onboard now!

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