Game Master Team Lead (m/f/d)

About DECA Games

We believe that games should be played for decades but many are abandoned even when a loyal community is screaming to keep them alive. DECA specializes in acquiring games from other developers and reinvigorating them to continue to entertain for decades. When other studios see an old game, we see an amazing set of problems to solve and a huge opportunity.

DECA is a remote company with over 230 people in over 26 countries globally. DECA has been profitable since our inception in 2016. DECA is also a part of the Embracer Group, the largest public gaming company in Europe.

About our culture

We’ve managed to maintain a small company feel with the stability and resources of a much larger one. We fully believe in the flexibility of a remote workplace. Employees are trusted to manage their time and get things done independently. We believe that egos and politics need to be checked at the virtual door. That means no jerks are allowed, that no job is too small for anyone, and an openness to help and learn from each other is required. We love the challenge of working within constraints and love when we succeed as a team. Check out more about us and our values on our website (www.decagames.com).

About the role

We are looking for a passionate Game Master Team Lead in Bulgaria to help us provide top-notch support and operations to our valued players of the games.

Responsibilities

• Lead a small team of Game Masters, providing guidance, mentorship and admin support to ensure the team meets performance expectations
• Oversee and coordinate the daily operations of the Game Masters ensuring alignment with the different stakeholders
• Facilitate communication and collaboration within the team and across other departments
• Monitor team performance and provide regular feedback, conducting performance reviews and 1:1s 
• Assist in planning and building in-game events
• Create in-game items
• Assist in testing in-game events to ensure product quality and service
• Deploy in-game events to live environment
• Monitor events, report performance or technical issues and provide corrective solutions
• Manage gaming operations and report game status to the Game Team on a daily basis
• Assist Producers with execution of monetization strategies
• Carry on investigations and maintain documentation of game exploits, bugs and similar other issues pertaining to the online gaming world
• Assist the Customer Support Team by providing support for game related queries
• Analyze feedback and suggestions from players for continuous improvement of the game
• Balancing, authoring, deploying, and testing IAPs In-game and for the Webstore
• Executing on existing pricing strategy documentation to build sustainable product offerings
• Monitoring of games resource/currency economy’s for planning
• Coordinating with Game Design Teams on content launches and in-game syncs
• Attending IAP Planning Meetings

Requirements

• Experience in leading small teams, preferably in a multicultural or remote setting
• Knowledge and/or interest in the F2P gaming model
• Knowledge and/or interest in F2P games
• Good professional working knowledge of English, spoken and written
• Good communications skills, both written and verbal
• Computer literacy required
• Personal computer along with reliable Internet (position is remote)
• Good working knowledge of Excel & Google Sheets preferred
• A meticulous approach to work, strong attention to detail
• Interest in gaming, previous gaming job experience preferred but not required
• University degree preferred but not required
  
• High School certificate of completion
• Based in Bulgaria

Benefits

• Remote first company culture
• Flexible work hours to support a personal work-life balance
• Weekly remote Embodiment@Work breathing and workout exercises
• Working in a multicultural environment with people from over 20 different countries
• Flat hierarchies and a great and dedicated group of people
• 20 days of paid time off
• Food vouchers