Gate Welcome Ambassador/Greeter

Description: SUMMARY Responsible for providing a warm welcome and create a positive first impression to all Resort Guests and Visitors. Provide a high level of service to create a memorable experience as soon as guests enter the resort and promote Rancho Valencia notoriety.Luxury Resort and/or Full-service Hotel experience required. This is NOT a security guard position ESSENTIAL FUNCTIONS • Welcome and acknowledge all resort guests, villa owners, residents, vendors and employees in a friendly, professional manner and provide quick, responsive customer service. • Provide basic information regarding the resort and directs guests to the appropriate place/department for further assistance. • Communicate with other departments as needed to enhance the guest check-in process and arrival experience. • Keep on-going log of resort vendors and visitors entering the resort and issuing passes when necessary. • Answers phone within 3 rings in a courteous and professional manner. • Always use proper telephone verbiage remembering to smile when speaking by phone. • Uses guest’s name with proper title at least twice during conversation • To provide security to the resort • Ability to maintain discretion and confidentiality of all guests and residents personal information • To report any problems to the manager on duty in a timely manner • Always set up workstation with necessary supplies, car stickers, property maps, directions and maintain cleanliness throughout shift. • Actively participates in safety programs and abides by all injury reporting and safety behavior requirements. • Participate in and support hotel efforts towards community service, sustainability and environmental initiatives. • Perform other duties as directed, developed or assigned.Requirements: QUALIFICATIONS Required • Ability to smile, welcome, and converse with guests, visitors and co-workers in a professional and welcoming demeanor at all times. • Ability to communicate in English with vendors, guests and staff, to their understanding. • Basic computer knowledge. Desirable • Able to work flexible shifts, early morning, late afternoon and evening shifts, as well as availability on weekends and holidays. • Luxury Hospitality experience. • Outgoing and engaging personality. SKILLS Required • Strong customer service skills • Good communication skills in order to handle special requests and challenging situations. • Must have good knowledge of proper telephone manners and etiquette. • Ability to work without direct supervision. PHYSICAL DEMANDS • Ability to stand for extended periods of time, remain stationery at assigned post for extended periods of time • Ability to work in various environments including adverse weather conditions such as cold, rain or heat • Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Have frequent need to perform standing and walking activities related to inspecting property. • Constant need to perform the following physical activities: grasping, turning, finger dexterity. • Occasional need to stand for long periods of time. • Lifting/carrying up to 15 lbs. frequently and 25 lbs. occasionally. • Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arms’ reach. • Hearing requirements: constant need to speak on telephone and/or two-way radio, respond to general public and converse with staff. Ability to hear fire alarms and emergency equipment. This position is a full-time position at 32 hours (2) shifts are from 6AM to 2:30PM and (2) shifts are from 2:30PM to 11PM.