Gathr Solutions Specialist

Job Posting End Date: March 08

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:

• Award-winning culture
• Inclusion and diversity as a priority
• Performance Based Incentive Plans
• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
• Generous PTO (including paid time to volunteer!)
• Up to 9.5% 401(k) employer contribution
• Mental health support
• Career advancement opportunities
• Student loan repayment options
• Tuition reimbursement
• Flexible work environments

*All the benefits listed above are subject to the terms of their individual Plans.

And that's just the beginning

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!

General Summary:

"Existing remote employees are eligible to apply."

This Gathr Solution Specialist position is responsible for providing quality on-boarding and ongoing service to customers utilize Gathr for BenAdmin and HR Technology. This position is responsible for working directly with others on implementing new customers through customer needs analysis, implementation and resolution of any ongoing issues. The Gathr Solutions Specialist must demonstrate a strong knowledge of the applicable technology, products and associated processes for their business. Individuals performing in this role will be expected to provide proactive customer service and will be accountable for ensuring a tailored approach to the customer experience and ongoing support.

Principal Duties and Responsibilities

• Participate in customer meetings to document customer specific requirements and processes to support the services to be implemented for the customer
• Partner with key contacts to implement and maintain employer specific communication materials and requirements, and processes in accordance with our offering
• Research customer needs and preferences to ensure that our solutions will be a good fit for our customers.
• Partner with appropriate resources both internally and externally to ensure successful implementation and client experience
• Performs necessary research and analysis required to solve problems, correct errors, or implement enhancements in a manual or automated system or workflow, procedure or process.
• Support the development and implementation of new services, enhancements to existing services and assist with developing and updating resources and materials for our HRIS Solutions/offering
• Work closely with development teams to identify and resolve any technical problems that might arise during the improvement of software by assisting and supporting testing and analysis.
• Perform other duties as assigned.

Job Specifications

• Bachelors' degree strong preferred, or equivalent, relevant business experience
• 3 or more years of experience in HR Administration and/or HR Technology a plus
• Experience in Unum's Leave and Benefits organization a plus
• Exceptional verbal/written communication and interpersonal skills required
• Adaptive/flexible ability to deal with multiple, concurrent and rapidly changing demands
• Solid research, problem-solving, analytical skills and technical aptitude
• Strong organization, documentation, requirements gathering and project management aptitude with ability to set and maintain priorities in a fast paced and demanding environment
• Demonstrated ability to achieve goals while balancing customer needs
• Demonstrated initiative and ability to lead projects and work teams
• Ability to create strong partnerships and demonstrated leadership skills in a team environment
• Demonstrated superior project management skills
• Comfortable in a fast-paced environment with tight deadlines, short turnaround times and ambiguity

~IN1

#LI-KL1

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$53,300.00-$95,900.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Company:

Colonial Life