GCO HR Staff Coordinator (Philippines)

Job Description

CASI, Cruise Administration Services Inc, a Carnival Cruise Line entity in the Philippines currently has a Probationary Contract, Learning Systems Specialist role available. Only candidates located in the Philippines to apply.

Job Summary:

Under the general supervision of Supervisor, Global Casino HR Services, the GCO HR Staff Coordinator is responsible to research and book flights, ground transportation and hotel accommodations; providing Shipboard Casino Staff with directions and the necessary information / documentation as stipulated by company procedures. Maintain employee records in CPS/HR System and handle email and phone communication in a professional manner. Because of the unpredictable nature of the cruise/travel industry and the complex task of organizing multiple travel bookings, GCO HR Staff Coordinator should be an exceptional organizer and multi-tasker. Meeting deadlines and working within budgeted constraints is a must.

Essential functions:

• Maintain employee records in CPS/HR System, inclusive but not limited to their personal information, payroll and past/future ship assignment
• Provide exemplary customer service while handling employee requests and questions. Respond to All Email/Telephone Queries and Manage various department mailboxes
• Book appropriate travel arrangements (flights, transportation, hotel) in support of successful employee embarkation/debarkation or ship to ship movements.
• Ensure that all returning staff, including new hires are in possession of the required documentation to join their assigned vessels, such as travel documentation, visas, medicals, etc.
• Liaise with Shipboard Management, Port Agents and Manning Agents in order to make necessary arrangements for embarking/debarking crew.
• Process all incoming invoices in Markview/Visa IntelliLink. Research & dispute charges when necessary. Provide credit card authorization forms for payment as needed.
• Perform various administrative functions such as: filing, copying, faxing. Ensure the proper storage of crew personnel files on site and off site.
• Maintain effective communications with various Brand partners and provide necessary reporting on an as needed basis.
• Produce letters of employment and guarantee letters as needed

Education:

High School Diploma or GED

Knowledge, Skills & Abilities

• Must be able to address in a professional style and manner in both written and verbal communications.
• Attention to detail and ability to multi-task
• Knowledge of relevant flight regulations and required travel documentation
• Proficient in Word, Excel and Outlook
• Must possess the ability to learn quickly and work in a fast-paced and team-oriented environment
• Strong organization skills
• Ability to work within time and budget constraints
• Pleasant and patient telephone manner

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