Gen AI Solution Architect with GCP

Job description:

• Experience in designing and implementing Conversational AI & GenAI solutions
• Leads the development and execution of end-to-end operational strategies and plans that enhance the client and consumer experience and successful execution of Contact Center pursuits.
• Contribute to overall solution and service design, including operating model, service standards, and staffing pyramid, as well as staff vetting and hiring to build a high-performing team that successfully delivers outcomes for targeted client priorities.
• Expert capability to estimate, size, come up with dependencies/assumptions in AI & CCaaS solutions & operating Contact Centers.
• Proven ability to assess and provide strategic guidance to resolve mission-critical problems, create outcome-focused policies, and establish procedures that achieve business objectives.
• Expertise/Experience with the application and infrastructure ecosystem in terms of Products and technologies for Contact Centers
• Proven success in transforming solutions into deliverables, in the Contact Center space: to include, Contact Center Operations, Workforce Management (WFM), Content and Knowledge Management (KM), Quality Assurance (QA), Training, Technology (CRM/KM, IVR/ACD, WFM, QM, etc.), Performance Management, Financial Management, Contract Management, Vendor Management, etc.