General Manager

Overview

The General Managers overall objective is to drive results through talent development, operational excellence, product and elevated customer experience. They should demonstrate strategic and situational leadership and adjust these guidelines to meet the needs of their business. They will be responsible for the overall results of a multi brand location

Responsibilities

Leadership Attributes

• Ensure their store team and Store Managers direct reports utilize company tools to better service the customer
• Coach and train team to lead segments by facilitating an energized pace, positive service environment and team development
• Ensure their store team and Store Manager direct reports receive customer service and product knowledge training to strengthen selling skills
• Demonstrate company customer service model and lead by example when on the sales floor
• Achieve Sales Plan and KPI goals
• Drive accountability around all controllables

People Development

• Build a diverse, globally minded team through the development of strong performers ready to take on more within the organization
• Maintain a culture of inclusion and ensure all employees are respected, treated fairly and rewarded based on merit
• Demonstrate strong retention while delivering on objectives
• Support the improvement of total company engagement
• Drive Talent Management process through consistent networking, recruiting and internal talent development
• Drive performance management process including Development Plans, Quarterly Talent Assessment, timely performance management of underperformers, Mid-Year Reviews and Annual Reviews
• Ensure store management clearly understand and meet job expectations
• Follow up on onboarding of new employees in their home store as well as new members of management in stores within the market through 30/60/90-day check ins
• Lead trainings and calls to drive development of team

Operational Excellence

• Follow up to ensure operational integrity and Asset Protection compliance in day to day operations
• Contribute to the Company’s overall financial results by achieving/exceeding financial plans through effective planning and execution
• Improve 4-wall, shrink, payroll and controllable expenses
• Manage payroll to weekly allocation budget
• Monitor sales/financial results and take appropriate action at Area level
• Provide consistent feedback and creative solutions to better enhance the customer and employee experience
• Demonstrate and drive problem solving through situational leadership
• Demonstrate strategic big-picture thinking, resolve issues independently and escalate to Regional Manager/Director of Stores (or appropriate business partner) when needed

Skills and Requirements

-Requires 5+ years store management experience

-Computer proficiency with MS Office; Outlook, Excel, Word

-Excellent interpersonal skills supporting a team environment

-Excellent English communication - verbal and written

-Excellent time management/project skills

-Strong planning and organizational skills with a sense of priority for deadlines and attention to detail

-Ability to recognize and react to changing work demands

-Comfortable and confident in making effective autonomous (and group) decisions in a timely manner

-Goal oriented: ability to stay focused on creating winning results

-Dedicated to high levels of Customer Service and Sales Productivity

-Areas indicating leadership skills such as volunteer work

Physical Demands:

-Hours/days of work can be varied due to the demands of the business

-Must be able to work shift standing and walking and able to lift approx 20 lbs.

-Must be able to pack, unpack and move stock when supporting in receiving / stocking store functions.