General Manager

AGeneral Manager(GM) for a home service plumbing company oversees the daily operations, financial management, team coordination, and customer satisfaction to ensure the business runs smoothly and efficiently. Below is a general job description for a GM in this field: Job Title: General Manager (Home Service Plumbing Company) Position Type:Full-Time Reports To:CEO/Owner Position Overview: We are looking for someone to grow and scale the company. The General Manager (GM) will be responsible for the overall management and operation of the plumbing services business, ensuring it meets its financial goals, maintains high levels of customer satisfaction, and delivers quality services in a timely manner. The GM will lead a team of plumbing professionals, technicians, and support staff, driving performance, training, and fostering a positive company culture. This role requires strong leadership, organizational, and customer service skills. Key Responsibilities: 1. Leadership and Team Management: • Oversee and lead the day-to-day operations of the plumbing company. • Hire, train, and manage plumbing technicians, office staff, and field personnel. • Ensure effective communication between all team members, fostering collaboration and a positive work environment. • Develop team performance metrics and provide ongoing coaching, feedback, and performance reviews. • Promote a customer-first culture to ensure excellent service delivery. 2. Financial Management: • Develop and manage the company’s budget, ensuring financial goals are met. • Analyze financial reports to track revenue, expenses, and profitability. • Identify opportunities to reduce costs while maintaining high-quality service. • Monitor billing, invoicing, and payment systems to ensure accurate and timely transactions. • Ensure all financial activities comply with local and federal laws and regulations. 3. Operations Management: • Oversee day-to-day service operations, ensuring projects and jobs are completed on time and within budget. • Manage scheduling, inventory, and supply chain operations to ensure the team has the tools and materials needed. • Monitor quality control processes to ensure high service standards and safety protocols are followed. • Implement systems and software to streamline operations and improve efficiency. 4. Customer Service and Satisfaction: • Resolve customer complaints and issues in a professional and timely manner. • Maintain strong relationships with customers to ensure repeat business and referrals. • Implement customer feedback programs and continuously improve service quality. • Oversee marketing efforts to drive customer acquisition and retention. 5. Strategic Planning and Business Development: • Collaborate with the business owner/CEO to set long-term goals and objectives for the company’s growth. • Develop and execute strategies for expanding the customer base, increasing revenue, and improving operational efficiency. • Identify new business opportunities, partnerships, and service offerings. • Keep up-to-date with plumbing industry trends, regulations, and best practices. 6. Safety and Compliance: • Ensure that all plumbing work complies with local, state, and federal regulations and industry standards. • Enforce safety protocols to prevent accidents and ensure employee and customer safety. • Maintain proper certifications and licenses for all plumbing staff. Qualifications:Experience & Skills: • Strong leadership and team management skills. • Excellent communication, problem-solving, and decision-making abilities. • Proficient in financial management, budgeting, and cost control. • Experience with customer service and conflict resolution. • Familiarity with business management software (e.g., scheduling, invoicing, CRM systems). Additional Requirements: • Valid driver’s license and reliable transportation. • Ability to work flexible hours, including evenings or weekends as needed. • Ability to handle high-pressure situations and make quick decisions. Working Conditions: • Office-based with occasional site visits to job locations. • Must be available for emergency situations or on-call duties as needed. • Some travel may be required for team management or business development. Compensation: • Competitive salary based on experience. • Performance-based incentives or bonuses. • Health benefits, paid time off, and other company perks. This General Manager role in a home service plumbing company requires a blend of leadership, operational expertise, and a deep understanding of the plumbing industry. The GM will be crucial in ensuring operational excellence while driving the business forward in a competitive marketplace. Does this description align with what you're looking for, or would you like to focus on any particular area more specifically? Job Type: Full-time Pay: $85,000.00 - $160,000.00 per year Benefits: • Employee discount • Health insurance • Paid time off Work Location: On the road