General Manager

Convene is an Equal Employment Opportunity Employer and we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) and strive to create an inclusive and equitable workplace where everyone can be their true selves, where we all show up for each other. In line with our goal to be 1% better every day, we are committed to listening, learning, growing and improving. We welcome applicants from all backgrounds, experiences, abilities and perspectives to join us on this journey.

What You’ll Do:

We're seeking a General Manager to join our Operations team. The General Manager will report directly to the Area Director of Operations. 

The General Manager oversees all aspects of the Location/Property Management at either single unit or multi-unit complexed locations in accordance with Convene’s vision, mission and values including our core principles.

The General Manager is responsible for all aspects of the conference, workplace and/or amenity operations at the designated Convene location, in accordance with Convene standards.  Directs, implements and maintains the service, technology, production, and culinary philosophy which serves as a guide to respective staff to ensure 100% client satisfaction.  

• Comply with Convene standards and protocols to deliver premium hospitality experience
• Effectively communicate via verbal and written correspondence with all level of employees and clients; exhibiting GRIT in all interactions 
• Work dynamically and prioritize departmental functions to meet deadlines 
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
• Oversee and coordinate the setup and execution of all functions with the Service, Production, Technology, Workplace and Culinary departments at either single locations or multi-unit complexed locations
• Coach, mentor and develop all level of employees at your location(s)
• Maximize efforts towards productivity by identifying problem areas and implementing solutions
• Responsible for overseeing the Property teams including hiring, staffing, scheduling, training, payroll, and conducting performance reviews in accordance with Convene standards
• Ensure and maintain the cleanliness and physical state of all conference, workplace and/or amenity spaces
• Attend and run meetings in accordance to Convene meeting cadence, running efficient and productive agendas. Oversee daily and weekly PEO meetings as well as weekly staff meetings
• Responsible for controlling and maintaining all service equipment, communicating with facilities management and outside vendors to ensure all equipment remains in working order.
• Create and maintain positive relationships with building management
• Work with sales manager and other conference planning manager to ensure accuracy of Salesforce
• Develop client relationships to ensure a successful event
• Oversee Production, Technology, and Workplace team and ensure proper planning, upselling, detailing, proper room blocks, and professional communication to clients
• Build relationships with all local competitors and surrounding businesses
• Work closely with Sales, Revenue, Finance and Corp Ops on monthly P&L review, monthly forecasting and during annual budget process
• Responsible for driving impactful financial decisions that positively impact the monthly P&L results and present out through Monthly, Quarterly, and Year End Operational Reporting
• Working cross functionally throughout the organization to create and execute strategic planning for the betterment of the operation 
• Confirms that all payroll reports are accurate prior to approval and that all employees are compensated properly for their time

What We Look For: 

• Minimum 3 years’ experience in hospitality, including previous supervisory experience
• Ability to lead, develop other team members
• Ability to work effectively with clients
• Flexible and long hours sometimes required
• Ability to move, lift, carry, push, pull and place objects up to 25 pounds without assistance
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Ability to stand, sit, or walk for an extended period of time

Compensation:

Base Salary:

Salary Min: $110k  Salary Max: $120k

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. 

Who We Are:

Convene is the leading provider of premium meeting and workday experiences with a global network of venues and flexible office locations. Combining design, technology, and hospitality to elevate today’s modern work experience, Convene creates the spaces and experiences that help teams succeed. With Studio, an all-in-one solution for digitally-enabled events, and 23 locations across the U.S. & London including meeting spaces and flexible workplaces, Convene creates your best day at work, wherever it happens. The company has been named one of America’s 100 Most Promising Companies by Forbes and a Best Workplace by both Inc. and Fortune Magazine.

We’re Here For You: 

At Convene, you’ll receive:

• Excellent health coverage for you and your family starting day one
• Medical and insurance navigation support through Eden Health
• Flexible vacation time plus time off for your birthday
• Two business closures per year to allow all employees to unplug and recharge 
• 401K plan with company matching
• Professional development support 
• Access to healthy meals and snacks at work (when in the office) 
• A chance to be part of a dynamic, growing team 
• The opportunity to have a significant impact on your team and the business in the work that you do 
• A culture of GRIT (Genuine, Relentless, Integrity and Teamwork)

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