General Manager - Fintech

Position Overview:

The Fintech Business Unit at Zenoti is responsible for delivering an elevated payments experience for guests and a hassle-free experience of money movement for owners and finance controllers. We offer a rich set of product capabilities targeted towards payments processing, business-to-business transaction processing, and early wage access scenarios at scale.

As the Vice President of Fintech Solutions at Zenoti, you will be a strategic leader responsible for building and executing the overall business strategy and managing the P&L for the Fintech Business Unit. The ideal candidate will have a deep understanding of the Fintech industry specifically payment processing and other fintech capabilities including but not limited to early wage access, business loans, BNPL etc and a proven track record of building fintech products at scale.

Responsibilities

Strategic Leadership:

• Evolve Fintech vertical as a strong revenue and growth engine for Zenoti
• Develop Fintech partner ecosystem to enhance value and market leadership of Zenoti Fintech product offerings
• Establish and execute go-to-market strategy to attract and sign new customers; work cross-functionally to ensure product launches are successful

P&L and Operations:

• Own the Fintech P&L and constantly identify avenues to optimize costs and improve profitability
• Work with the team to develop, implement, and manage business processes, systems that optimize business functions to meet organizational goals and initiatives
• Leverage deep domain expertise to effectively drive various programs and initiative to create business value, aligning multiple stakeholders.
• Enhance the capabilities of global teams around compliance, regulations, risk and fraud as 100x more businesses onboard Zenoti platform

Metrics and Reporting:

• Establish and monitor key performance indicators (KPIs) specific to Fintech domain.
• Provide regular reports and insights to the executive team, demonstrating the impact of Fintech BU on overall business goals.

Team Leadership and Cross functional collaboration:

• Build, lead, and inspire a high-performing Fintech team focused on client acquisition and retention.
• Foster a culture of innovation, collaboration, and continuous improvement within the BU.
• Work closely with sales, CX, product, and other cross-functional teams to ensure alignment and collaboration on go-to-market strategies

Skills and Experiences

• 15+ years of experience, with 8+ years of experience in leadership positions in Payments and Fintech domain in the North American market, in platform or product companies
• Demonstrated deep Fintech product experience and thought leadership
• Strong business acumen and experience in running P&L
• Strong leadership and team building skills with a proven ability to influence others
• Ability to work with global, distributed teams and 24x7 operations
• Able to create a vision and organization that can scale quickly