General Manager- Last Mile

Job Summary:

As a General Manager of Last Mile Home Delivery, you will be the main point of contact for independent contractors, retail clients and end user members. As a general manager you will be responsible for ensuring the daily completion of all operations and meeting the goals established by the retail customer.
 

Essential Functions:

• Must have strong interpersonal skills

• Strong critical thinking skills

• Proficient problem solving skills

• Develop relationships with incoming independent contractors to onboard effectively

• Develop relationships with general managers and retail client team members to assist with member needs and team issues

• Ability to conduct phone calls professionally and efficiently

• Ensure routes are effectively audited daily and weekly through ride behinds and route monitoring

• Act as the liaison between driving teams and retail customer as well as end user customers

• Work closely with management to analyze metric data and best way to coach teams for improvement

• Research and identify delivery failures to be able to build coaching opportunities with the end goal being improving overall weekly, monthly and quarterly metrics.

• Assist in timely investigation and resolution of claims and chargebacks

• Other duties as assigned.
 

Other Requirements:

• Bachelor degree or equivalent.

• Minimum one year of related experience in operations management

• Prior transportation experience preferred.

• Confidence to speak with members

• Ability to deal with difficult people with empathy and understanding

• Ability to problem solve quickly

• Must be proficient in Microsoft Office Suite

• Must be proficient in data retrieval from internet job databases.

• Strong written and verbal skills

• Must be professional in presentation and interaction

• Must be highly detail oriented

• Must be able to record data accurately

• Must have flexibility to adapt to shifting priorities.

• Ability to demonstrate a sense of urgency, be self-driven, have leadership skills, be a team player and strong relationship builder.

• Ability to effectively respond and interact with all levels of organization.

• Must have positive work ethic, ability to connect and inspire others, and communicate clearly.