General Manager - OTC

Company Overview:

NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members. Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction. Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members. We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India.

Role

The General Manager is responsible for all daily and specific task-related operational functions within our OTC (Over The Counter) fulfillment and distribution center. As a General Manager, you will be a pillar of operating excellence, safety, and team engagement to drive optimized client results. You will be responsible for evaluating the effectiveness of processes, procedures, controls, and staffing to achieve accurate and timely product movement. As a GM at NationsBenefits, you are responsible for the financial, operational, people and process, and service-related objectives. The ideal candidate is a strategic, innovative, and collaborative leader with the ability to analyze broad and complex issues and formulate and execute strategies to ensure that deadlines and priorities are met and exceeded.

Key Responsibilities

• Provide leadership support to the entire distribution center (DC) team
• Drive operational excellence by winning through systems, processes, and people
• Focus on data analytics and reporting to evaluate areas of excellence and opportunities.
• Motivate, mentor, and manage team to meet targeted goals
• Safety and Employee Champion, focus on keeping Safety as our #1 goal.
• Collaborate with department leaders to drive business initiatives, meet SLA Agreements, and manage talent and labor.
• Plan and forecast talent needs to ensure production requirements to account for seasonality changes and inventory needs
• Develop, execute, and maintain a rigorous Safety program to champion safe working conditions, safe driving procedures, and safe operation of equipment
• Establish and enforce operational policies to ensure accurate shipment of merchandise to members
• Coach, train, develop, and empower the managerial team
• Drive high-quality standards, including inventory control, shrink reduction, operational audits, and QA.
• Adherence to compliance with all federal, state, and local laws, rules, and regulations affecting the Company
• Performing all other duties and responsibilities as required

Qualifications:

• Bachelor's degree (BA/BS) in Business or Logistics or equivalent experience
• 5 – 10+ years of warehouse management experience, including leading and developing teams directly.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays as needed.

• Senior presence with a thoughtful, articulate communication style. Adept at communicating up and down and at pivoting approach depending on the audience’s needs.

• A confident decision-maker who uses data, job experience, and team collaboration to make quality decisions for the business.
• Proven ability as a passionate people-centric leader who can effectively drive results in a rapidly growing company.
• Labor management experience with a focus on motivating and engaging large teams
• Previous experience in a continuous improvement-based environment
• Knowledge of warehouse safety procedures
• Proficient with Microsoft Office Word, Excel, and WMS applications
• Outstanding attention to detail and organizational skills
• Demonstrated experience with Excel, Power BI, and Tableau dashboards and reporting.
• Ability to analyze operational/financial data to make good decisions.

NationsBenefits is an Equal Opportunity Employer