General Manager Uber Payments Taiwan

About the Role

#GreatMindsDon'tThinkAlike

At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but an outstanding individual that can level up our organisation with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.

About The Team

The Payments team is a core function and critical enabler of the full power of Uber's platform. Uber's payment functions are central to the overall success of our entire organisation with operations in over 60 countries and multi-billion in annual payments. The high calibre Payments team remit spans across important markets with a multi location team covering areas such as cost of core payments, alternative payment methods, stored value offerings and compliance.

Uber Taiwan, a star market for Uber, offers payment services to Uber and fulfils two main roles in the payment process;

• Safeguards the funds drivers, delivery partners and restaurants earn on Uber platforms in Taiwan; and
• Disburses the funds to drivers, delivery partners and restaurants earning on Uber platforms in Taiwan.

Uber Taiwan will be looking to obtain its Electronic Payments Institution (EPI) license via a new entity, Uber Payments Taiwan (UPT). You will join Uber Payments Taiwan as Project Management Officer reporting to the Head of Compliance, supporting the set-up and implementation of Uber Payments Taiwan to comply with local and underlying regulations for EPIs.

About the Role

Reporting to the Global Regulated Entities & Compliance Director within the Payment, Risk, and Identity organization and the General Manager of UPT, this is a high-impact executive role to build and grow Uber's licensed payments business in Taiwan from scratch.

What the Candidate Will Do

• Think Global, Act Local. Build and operationalize localized strategy and operational model for Taiwan whilst effectively employing the "One Uber" value in partnership with Global teams.
• Manage the Executive Board, broader team, and compliant day-to-day affairs of UPT by setting the right culture and vision in alignment with Payments, Risk, and Identity's tone from the top.
• Partner effectively with Uber's Mobility and Delivery businesses in Taiwan through new products and payment offerings to increase strategic value for Uber Taiwan.
• Accountability for UPT's overall budget, growth, and profitability targets.
• Build strong partnerships with internal senior leaders (i.e. Mobility/Delivery General Managers, Product, Legal, Policy, Global Payments, Financial Business Group, Risk and Identity, Business Development), external stakeholders (i.e. PSPs, banks, schemes), and Regulators (i.e. MoDA, TCA, FSC).
• Support in scoping and operationalization of local cost-saving initiatives, maintenance of good relationships with our Acquirer, PSPs, banking, and external partners locally, and launches of financial services offerings.

Qualifications

• 10+ years of relevant work experience in financial services, e-commerce, and/or payments required in a commercial and/or compliance role.
• 3+ years as an Executive Board member and relevant experiences required.
• Seasoned in managing external relationships, proactive communications, and lobbying experience with regulatory bodies (i.e. MoDA, MoEA, FSC).
• Solid understanding of building and/or managing EPIs or Third Party Payment Service Providers ("TPPSPs") in Taiwan.
• Sound understanding of governance, risk, and compliance frameworks in Taiwan and beyond with experience in managing risk and compliance exposures for organizations.
• Required to be based in Taiwan with the flexibility to travel when required to other Uber Hubs (i.e. Amsterdam, San Francisco).
• Impeccable written and verbal communication skills in English and Mandarin with the ability to translate, articulate, and present highly technical and complex procedural recommendations, regulations, laws, and policies to a variety of audiences internally and externally.
• Solid critical thinking, organizational skills, and ethics with a demonstrated ability to manage teams in a fast-paced environment while working with diverse cross-functional stakeholders.
• Strong change management skills, adept at working in an environment of shifting priorities, constant technological changes, and increasingly stringent regulatory requirements.
• Learning team-oriented and collaborative, with exceptional consensus building and team management skills to continuously foster and grow the team.
• Must possess exceptional interpersonal and influencing skills, with the ability to partner effectively at multiple levels from ELT+1 and beyond across geographies.

Desirable Experience

• Experience in building and/or managing EPIs in Taiwan is a strong plus.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [email protected].