Genesys Architect

Job Title: - Genesys Architect

Location: Chicago, IL

Employee Type: Full Time with Benefits

Capgemini is looking for Genesys Architect

Genesys Technical Architect Main Responsibilities

Develop new and or enhance existing application or system code as assigned or provided in technical specifications

Deploy Genesys Cloud services to clients

Perform IVR configuration and other relevant configuration in the Genesys Cloud platform in Private Public cloud AWS or equivalent

Participate and assist in the development of operational policies standards and procedures for contact center services

Support BA to translate business requirements and features into technical solutions for deployment

Perform basic IVR and CcaaS testing and support in functional and integration testing

Integrate Genesys PureCloud with other enterprise applications third party systems via APIs

Assist the Operations and Support team with the telecommunications and IP telephony infrastructure support

Software development for any custom applications and or scripts required for reporting eChat Screen Pop database validation score card recording gamification SLA etc

Closely communicate with customers and various team members stakeholders during project delivery

Interact with Genesys Product team and maintain healthy communication with other Genesys implementation teams across enterprise

Must Have o Minimum of 12 15 years of Genesys framework installation configuration Routing

Development Experience in Contact Center Solutions Voice IVR and Multi channel

Genesys certification in Routing o Experience in developing Routing workflows using Composer

Extensive SCXML troubleshooting o Experience in Orchestration Server

Extensive knowledge in GRAT

Experience in ECMA scripting o Experience in designing developing and debugging routing solutions implemented using Genesys Orchestration Server Genesys Rules Engine and URS

Working knowledge of Genesys Cisco Framework reporting routing and multi channel components

Ability to architect routing design and development for new solutions that will be implemented for the customer

PureCloud Core Professional PCP PureCloud Genesys Certified Associate GCA

Interaction Center Handler Developer ICHD

o Good understanding with WFM o

Clear understanding of reporting GIM ICON schema and impacts to reporting with respect to routing changes

About Capgemini

Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients' opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion.

Visit us at www.capgemini.com. People matter, results count.

Disclaimer:

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Click the following link for more information on your rights as an Applicant - http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Ref: 1636897

Posted on: Feb 16, 2023

Experience level: Experienced (non-manager)

Contract Type: Permanent Full Time

Location: