Genesys IVR Developer

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. 

Miratech has coverage across 5 continents and operates in 30+ countries around the world. We currently have R&D centers in Ukraine, India, Poland, Spain, Slovakia, Canada, and our headquarters in the US. As we continue to expand globally, we are seeing India, the United States, Canada, Argentina, and Brazil rapidly evolve into key growth areas in the Miratech network. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Our ForeverRemote work culture offers you the utmost flexibility that comes with remote work.

Job Description

We are looking for a Genesys IVR Developer, who will help us work on solutions and implement technologies that will improve user experience, to join our team.
The project involves not only updating existing segments of IVRs but primarily focuses on developing new logic and introducing novel features. Since the beginning of this year, our team has expanded its scope to include the development of a Voice BOT project.

Responsibilities:

• Develop the IVR code from pre-defined requirements
• Develop, maintain and support complex solution requirements
• Work with Dialog modules for voice recognition, AI and authentication
• Participate in troubleshooting issues: analyzing logs and determining root cause
• Deal with voice and chat bots with the core voice and multimedia functionalities.
• Partner closely with the Technical Architect, Engineering, Business Analysts
• Quality Assurance and other cross-functional program team member

Qualifications

• 4+ years relevant experience required develop applications in Genesys Composer
• 4+ years of relevant experience required using GRAT and GRE
• Experience with Genesys Platform
• Enterprise-scale IVR application development experience
• Experience in NLP (Natural Language Processing) & NLU (Natural Language Understanding), ML (Machine Learning), Conversational AI
• Experience with CI/CD (Git, Jenkins, Maven, etc.)
• Experience with agile and scrum development methodologies
• Experience with web services integration
• Excellent troubleshooting and analytical skills in a complex, distributed environment
• Knowledge in Azure Bot Service, Azure Cognitive services (ex: LUIS.ai), and QA maker Microsoft Bot framework

Nice to have:

• Knowledge of Core Java, Servlets, JSP, Web-Services, REST based micro-services, JAVA/J2EE
• Nuance grammar development experience
• Experience in automated testing desired
• Knowledge of SQL and experience with relational databases
• Experience with Spring framework
• Bachelor’s degree in a technology discipline or equivalent experience
• Experience with web server like Tomcat

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. 
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work. 
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. 
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Additional Information

All your information will be kept confidential according to EEO guidelines.