GEO Client Support Specialist

The role in a nutshell:

This role will include managing the life cycle of each workers employment with Safeguard Global. Key priorities for this position include day to day query management, communicating compliantly with internal/external providers, and ensuring timely worker payments. Managing a portfolio of clients to ensure worker/client satisfaction, providing exceptional service to clients queries and resolution within set KPI’s.

How you will make a difference:

• Manage end to end life cycle for Safeguard Global’s workers/clients post onboard.
• Maintain all relevant worker documentation through the life cycle of employment.
• Attend client calls proactively and as needed.
• Ensure necessary benefits are finalised if not completed during Implementation.
• Monitor and maintain benefits during life cycle of employment for each worker.
• Ensure background checks are completed as requested if not finalised prior to first payroll through Implementation.
• Working with clients to obtain/relay expert in-country requirements during workers life cycle.
• Point of contact for client queries.
• Ensure payment accuracy in a timely manner for payroll.
• Working with Credit Control and other internal teams to ensure no debt on client accounts.
• Work through compliant offboards for all workers whether on Indefinite or Fixed Term Contracts, this could be voluntary terminations or involuntary.
• Day to day HR related service to client, advise on compliant HR related queries.
• Manage any changes in employment contracts, changes after initial onboard such as salary changes or benefits provided.

What will give you an advantage:

• 1-3 years of working experience
• Excellent written and oral communication skills in English
• Ability to multi-task and prioritise workload
• Self-directed individual with initiative
• Good attention to detail and excellent organization skills
• Ability to build good working relationships
• Client focused

At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.