German / English Bilingual CSR (GST)

Role Details
Type of Support: Bilingual Customer Service Specialist (German/English)
Contract Duration: 3 month Project Contract
Position type and schedule: Flexibility to work any shift
Training Schedule: TBD. Flexibility to work any shift
Work type and Location: Remote/ Hybrid, Metro Manila
Expected start date: September 2024
About Us

We connect talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good business can have everywhere.

We are recognized as a Most Loved Workplace, and we think it’s because we believe that culture drives business success. We encourage our associates to bring their whole, authentic selves to everything they do at PartnerHero. So bring your experience and your talents, and also bring your passion and everything else that makes you who you are. You will always be supported to do your best work at PartnerHero, enjoy your day-to-day, and thrive.

The Role
The Bilingual Customer Service Specialist will be responsible for delivering top-notch customer support to our German-speaking and English-speaking clients. This role requires excellent communication skills in both languages, the ability to troubleshoot and resolve issues efficiently, and a strong focus on customer satisfaction.
 

What you’ll do:

• Provide high-quality customer service and support via phone, email, and chat in both German and English.
• Address customer inquiries, resolve complaints, and offer solutions promptly and effectively.
• Accurately document customer interactions and transactions in our CRM system.
• Assist customers with product-related questions, order processing, and technical issues.
• Collaborate with other departments to resolve complex issues and ensure customer satisfaction.
• Maintain up-to-date knowledge of our products, services, and policies.
• Identify opportunities for process improvements and contribute to the development of best practices.
• Handle sensitive information with discretion and maintain confidentiality.

What we expect from you:

• Fluency in both German and English (spoken and written) is required.
• Previous experience in customer service or a similar role is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-focused mindset.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency in using customer service software and CRM systems.
• Detail-oriented with strong organizational skills.
• Flexibility to work varying shifts, including evenings and weekends, if required.

Education & Experience:

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• Experience in a bilingual customer service role is a plus.

Company Culture is at our core

Culture leads, and success follows. Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
• Take ownership - Doing the right thing should come naturally.
• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

PartnerHero is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].