Gestionnaire de Comptes

You are passionate about partnership management and business development!

You have a keen sense of customer relations and would you like to work in a dynamic and innovative environment!

Then this is the opportunity for you!!

Your Role:

Focus on managing relationships with existing partners to ensure they remain engaged, active, and profitable. The team handles partner retention, upselling additional services, and troubleshooting operational issues.

Key Responsibilities:

-Build and maintain strong relationships with partners through regular communication.

-Monitor partner performance, identifying opportunities for upselling or additional services.

-Troubleshoot operational issues such as order delays, product availability, or fulfillment challenges.

-Work with partners to optimize their presence on the platform, including menu or product updates.

-Reactivate inactive partners and ensure high-value partners (Diamond/Platinum) receive priority support.

-Collaborate with the sales team to ensure a seamless transition from acquisition to account management.

Requirements:

-Degree in commerce, marketing or business management.

-Experience in a similar role in a commercial environment.

-Excellent communication and negotiation skills.

-Good listening skills and ability to build trusting relationships with key partners.

-Good command of office automation and CRM tools.

-An analytical and results-oriented mind.