Global Account Manager

JOIN THE TEAM

The Global Account Manager will be joining a fast-growing team to help Everstream expand and renew our client base. This Account Manager will be responsible for applying an understanding of Everstream’s products, sales methodology, processes, and prospecting techniques to our customer base. They will work closely with the Customer Success team to ensure we renew our client base while maintaining a high level of customer satisfaction. In this role, the main focus will be collaborating across Customer Success, Sales, and Product to ensure our clients renew and expand.  Your primary responsibility is to craft and execute a sales strategy that propels our growth and solidifies our position as the Supply Chain Risk Management Leader. 

Key Accountabilities

Customer engagement & planning

• Strategize and develop new relationships. Drive strategic customer dialogues to identify customer's business objectives, risk management requirements, and challenges.
• Deliver Everstream value proposition and go-to-market messaging through customer engagements ensuring there is alignment and effective articulation of customer value.
• Be a subject matter expert of global supply chain risk management.
• Drive the appropriate approach to the customer and be able to effectively articulate the customer’s expected value in using Everstream’s supply chain risk management solution.

Relationship & opportunity development 

• Build strong pipeline and achieve targeted new business wins or opportunities.
• Identify & develop effective relationships with key contacts within targeted customer organizations, to ensure maximum leverage for Everstream interests.
• Develop and maintain a pipeline of opportunities to achieve targeted new team business wins.
• Research, collect & analyze target accounts' financial information, critical business processes, and/or system needs.
• Drive the potential customers through the entire opportunity development process with the goal of having them engage with a sequence of actionable next steps in collaboration with the Customer Success Team. 
• Network with decision makers and influencers.
• Attend forums, conferences, and platforms to promote the product with the aim to generate new leads & support the sales team in areas for which you are a subject matter expert.
• Know when to involve leadership in an opportunity to help close the deal.
• Incorporate Challenger Sales Methodology whenever possible.

Preparing, winning & implementing the deal    

• Present the solution to potential customers, demonstrating clear business & solution fit
• Actively drive commercial negotiations and close deals
• Liaise with legal teams from the customer and Everstream to ensure legal obligations are adhered to and contractual documentation are in place prior to start of service
• When appropriate, oversee the implementation, customer onboarding and user adoption process

Reporting and Performance        

• Comply with Everstream Sales Operations process and utilization of our SFDC Application
• Communicate effectively with Management in person, via phone and email
• Acquire feedback from customers on product, review inputs with team members, and ensure Everstream product management priorities and commercial objectives are met 

Qualifications you need for this role:

• 7-10 years of experience in an external sales or business development environment
• Strong Presentation and Relationship Building Skills
• Strong Computer & Social Media and Networking Skills
• Experience selling Enterprise wide "Software as a Service" solutions and handling new user requirements in a commercial context
• Proven Track Record of Success
• University degree required
• Relevant experience in Supply Chain, Procurement, Compliance OR Risk Management

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