Global Accounts Receivable & Collections Manager

Responsibilities

• Manage and improve collections and A/R Aging functions with an eye for reducing delinquencies and creating scalable operational processes and practices. 
• Manage and mentor our collections team, ensuring proper training, documentation and process workflows are in place. 
• Resolve collections by examining customer payment plans, payment history, credit line; and coordinating with outside collections agencies in all geographies that DoiT operates.
• Work with internal teams to review, investigate and help resolve customer accounts and any  discrepancies including credits, discount,  adjustments on invoices.
• Handle A/R  process improvement and lead related automation projects. 
• Manage credit risk analysis and evaluation of new and existing customers
• Coordinate and work closely with our Legal and other A/R Collection teams on customer collection process 
• Assist with partner program audit and validation of invoicing etc.   
• Review past due accounts with accounts management team  and develop a plan to collect past due amounts
• Manage and serve as the lead contract responsible for providing relevant insights and metrics on A/R, including presenting periodic management reports related to cash and accounts receivable status.
• Work with the Accounting team to ensure A/R sub ledger is at all times reconciled and reviewed for any bad debts provision, etc. 
• Other Finance related duties/ad-hoc projects as assigned

Qualifications

• Bachelor’s Degree in Accounting, Finance, Mathematics or Statistics
• 12 plus years of experience in Accounts receivable collection process and operations in a large organization with multiple currencies, preferably SaaS /Tech Companies.
• Previous experience successfully scaling and managing a finely tuned global collection function 
• A strong sense of service and empathy coupled with the ability to influence action to achieve desired results.
• Must be willing to “roll up your sleeves” and work thoroughly in a fast-paced environment
• Advanced Microsoft Excel/Google sheets skills and experience with financial systems and tools
• Strong analytical skills to proactively identify trends and insights
• Excellent verbal and written communication skills, including strong customer centric mindset.
• Outstanding attention to details and excellent time management skills
• Collaborative team player and ability to work independently 
• Ability to effectively operate with flexibility in a fast-paced, constantly evolving team environment

• Unlimited PTO
• Flexible Working Options
• Health Insurance
• Parental Leave
• Employee Stock Option Plan
• Home Office Allowance
• Professional Development Stipend 
• Peer Recognition Program
  

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