Global Billing Operations Manager (Remote, USA)

Grafana is looking for a driven, high performance Global Billing Operations Manager to help assist the revenue operational processes! Reporting to our Director of Revenue, this is an opportunity to join a fast growing startup and play a driving role in our accounting and financial operations. 

The ideal candidate will have experience managing a high growth AR function and enjoys working in a fast-paced environment.  This individual will play a key role as we evolve our OTC cycle.

• Oversee the customer sales order processing (SFDC) and invoicing including reviewing and verifying the completeness and accuracy during daily operations
• Generate timely invoices in accordance with customer requirements
• Oversee daily collections effort including implementing a collections and communication policy
• Proactively assist with the billing process for the team and prepare analysis as required
• Assist in analyzing and reconciling customer accounts
• Own billing inbox, ensuring timely processing and responses to internal and external inquiries
• Assist Revenue Accounting Team regarding all quarterly and annual audit requirements
• Support cross-functional efforts and build relationships with other teams including Accounting, FP&A, Customer Success, Deal Desk, and Legal
• Perform special, ad-hoc projects in Accounting/Finance as requested

• BS or AA Degree in Accounting or related field
• Netsuite Experience is a Plus
• Proficient in working with Salesforce
• Excellent computer skills with MS Office Software, Excel, Word, and Powerpoint; and independently take ownership to manage assigned projects
• Analytical problem-solving skills and a keen eye for detail
• Strong oral and written communication skills and customer service skills is required, as well as eagerness to learn and take on challenges in a rapidly growing and dynamic environment
• Proactive, self motivated with the ability to manage priorities and execute in a fast-paced environment with attention to detail

In the United States, the base compensation range for this role is $80,000 - $97,000.  Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable), and other benefits listed on our careers page.