Global Customer Account Specialist

At Wolfspeed, we do amazing things in a human way.

We know that the achievements of our organization are due to the passion, hard work and creativity of our employees. We celebrate different perspectives to foster excellence across our organization, and our goal is to make diversity a foundation of what we do. We are proudly building an environment where you can bring your authentic self to work.

• Enjoy doing things that people say can't be done? Innovation is at the center of everything we do.
• Hate red tape? We remove roadblocks instead of creating them.
• Working parent? We provide childcare assistance and paid parental leave.
• Student? We offer continuing education assistance.
• Looking for community? There are many ways to get involved, from Employee Resource Groups to local outreach.

Here's the Gist

The primary focus of this position is to provide order fulfillment service to optimize delivery to customer requirements. This includes all purchase order, sales order and forecast management. Additional objectives are to provide continuous support to the sales, RMA returns/replacements, export compliance, and credit/collection support. The Customer Supply Representative acts as a single point of contact for the Wolfspeed Customer on all order management activities.

The Day-to-Day:

• Analyzes and resolves order problems which may either be system or customer related. Reconciles reports which tracks system inaccuracies or imbalances.
• Update systems, maintains customer order files, prepares reports and systematically documents phone conversations in accordance with established business controls.
• Ensures reconciliation with purchase order. Edits and enters order into system databases. Ensures information integrity. Follow-up with the customer to obtain needed information, e.g. freight forwarder.
• Acknowledges / Re-acknowledges order to set customer delivery expectations based on customer requirements and/or an established production plan. Works with the Sales team to establish priorities and administer product allocation when the demand is greater than the supply of the product.
• Actively participates in customer visits when necessary and may include minimal travel to customer sites.
• Follows required order administrative Sarbanes Oxley business controls per company policies and procedures.
• Provides basic technical support, per established procedures, as warranted by the customer. This includes quickly identifying the depth of the problem and, if required, introducing the customer to the Technical Support Group
• Provide post shipment support or problem solving to achieve customer satisfaction, e.g. sample / no charge shipments, tracers, POD's, shipment error correction, product recall, etc.
• Receives telephone, written and sample orders from Wolfspeed Sales Organization, Distribution, Dealers and direct trade customers.
• Provides appropriate information such as delivery schedules / quotes, prices, discounts, etc. to the customer. Ensures that the customer understands Wolfspeed terms and conditions.
• Checks credit status of customer with Accounting as appropriate.

This Job is Right for You if You Have (Minimum Requirements):

• 4 year college degree (business preferred) or equivalent experience in Customer Service.
• Supply chain / demand planning experience preferred.
• 1-4 years experience in either production control or order administration.
• Effective communication.
• Must be able to work independently.
• Must be able to work in a fast-paced environment with multiple priorities.
• Must be able to interface cross functionally throughout the organization. This includes working within a team environment to meet the objectives.
• Must be able to understand written processes and procedures for Sarbanes Oxley and other internal policies and procedures.
• Attention to detail.
• Efficient in MS Office and Oracle experience is highly desirable.
• Normal M-F work hours with additional requirement for evenings and rotation weekends when necessary.
• The role may be local or remote based.

• This role may require additional duties and/or assignments as designated by management.

To put it legally - Wolfspeed is an equal opportunity employer.

We recruit, employ, train, compensate and promote regardless of race, sex, religion, color, national origin, disability, age, veteran status, gender identity, sexual orientation and other protected status as required by law.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.