Global Customer Quality Engineering Manager

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

TE Connectivity's Quality and Reliability Engineering Teams analyze the ability of product and production systems to comply with customer and contractual requirements through established reliability factors. They design, recommend revisions and install quality control systems, develop and document analytical methods for establishing reliability of products and their components and conduct analysis on relative reliability with regards to cost, structure, weight, maintainability, facility of production, and availability of materials and equipment. Out teams develop, implement and monitor company environmental safety programs and policies to ensure compliance with federal, state, and local environmental, health and safety regulations and recommend corrective actions if necessary. They are responsible for policies and practices to comply with applicable government regulations and industry requirements related to product environmental compliance, the implementation and management of technical and testing standards and specifications, quality control and reliability programs governing materials, product and processes, resulting in the optimization of material and labor, as well as failure analysis, root cause, corrective action and customer communication.

The Global Customer Quality Engineering Manager is responsible for the strategic and operational activities pertaining to Customer Quality/Customer Experience within TE Sensors. The ideal candidate ensures alignment with global strategic initiatives related to strategic, key and core customers, driving preventive actions internally and ensuring timely 8D methodology and continuous improvement. This position will be the central customer interface for quality escalations and communications, driving accountability in the root cause analysis and corrective action preventive action process.

What your background should look like:

Responsibilities
Build and direct global team of Customer Quality Engineers
• Hire/ Develop/ Support/ Coach/ Manage regional CQE team members to plan, organize and implement actions to assure extraordinary customer experience and a zero-defect culture
• Prioritizes resources to ensure balanced throughput to meet business and customer needs.
• Develop and maintain a communication plan to provide employees with adequate information concerning business quality goals and objectives
• Coach the team regarding Operational Excellence, Root Cause Corrective Action, Problem Solving, Lean Six Sigma etc.

Customer Quality Requirements
• Responsible for quality part of Customer contracts: assess customer specific quality requirements on products, processes, and service.
• Create a proactive and preventive means to drive Customer Quality Requirements on products and service through Customer Scorecards, KPI's, quality action plans, and return/warranty process.
• Establishes relationships to drive quality accountability with global product line manufacturing sites and design/sustaining engineering teams
• Analyzes data to identify chronic underperforming global product lines and products and establish a rhythm to monitor Customers experience and performance to ensure improvement.
• Implement plans to drive key metrics, such as DPPM, Annualized Failure Rate, Failure analysis turnaround time, Customer engagement/effectiveness, and corrective and preventative action closure.
• Share and implement best practices across the organization to exceed customer expectations
• Customer collaboration/interface. Regular visits on Customer plants to build, reinforce and maintain strong partnership, and to exchange on key quality topics.
• Develop positive relationships and work closely with Quality, Manufacturing sites, Product management, Legal, Finance, Customer Care, Sales, and Engineering Leaders to manage customer communications, action plans, quality agreements, customer specific requirements, new product introductions and transfers
• Lead Global / Regional Initiatives and Special Projects as assigned to support Global Quality &/or Customer Quality Objectives

#LI-REMOTE

Qualifications
• BS in Engineering or equivalent
• 5-10 years quality leadership experience.
• Results oriented, driven individual
• Knowledge of Automotive, Aerospace &/or Industrial standards (IATF, AS, ISO etc.)
• Problem solving / Lean / Six Sigma acumen
• Excellent presentation, written and verbal communication skills
• Able to successfully manage challenging situations, and generate executive summaries for internal and external customers
• Ability to successfully interact with customers, quality, engineering, design, manufacturing, sales, legal and finance communities
• Ability to instill confidence in all stakeholder groups and manage complex root cause corrective action/preventive actions
• Self-starter capable to lead matrix teams

Competencies

Building Effective Teams

Motivating Others

Managing and Measuring Work

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

SET : Strategy, Execution, Talent (for managers)

ABOUT TE CONNECTIVITY
TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries. TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).

COMPENSATION
• Competitive base salary commensurate with experience: $152,000 - $191,000 (subject to change dependent on physical location)
• Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.
• Total Compensation = Base Salary + Incentive(s) + Benefits

BENEFITS
• A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.

EOE, Including Disability/Vets