Global Customer Success Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Global Customer Success Manager in United States.

In this strategic, high-impact role, you will lead the post-sale customer journey for a portfolio of global enterprise accounts, ensuring customers achieve maximum value from complex software solutions. You will act as a trusted advisor to senior stakeholders, guiding onboarding, adoption, and long-term retention strategies across international markets. Working in a fully remote and globally connected environment, you will collaborate closely with Sales, Product, Support, and Services teams to drive measurable outcomes. This role requires strong executive presence, cross-functional influence, and a deep understanding of customer lifecycle management in a B2B SaaS context. You will play a key role in translating customer needs into actionable insights that shape product evolution. Ideal for a proactive and relationship-driven professional, this position offers the opportunity to impact global customers and drive meaningful business results.

• Own the end-to-end post-sale customer journey for strategic global accounts, including onboarding, adoption, expansion, and retention.
• Lead Quarterly and Executive Business Reviews (QBRs/EBRs) with senior stakeholders to demonstrate value, align goals, and reinforce strategic partnerships.
• Develop and execute outcome-based success plans focused on customer goals, KPIs, and measurable business impact.
• Monitor customer health metrics, proactively identify risks, and implement mitigation strategies to ensure retention and satisfaction.
• Drive product adoption by guiding customers through best practices and aligning solutions to their operational workflows.
• Partner cross-functionally with Sales, Product, Services, and Support teams to ensure seamless customer experience and resolution of escalations.
• Capture and communicate customer feedback to influence product roadmap, innovation priorities, and continuous improvement initiatives.

Requirements

• 5–10 years of experience in Customer Success, Strategic Account Management, or Consulting within a B2B SaaS environment.
• Proven experience managing enterprise or global customer portfolios with complex stakeholder structures.
• Strong track record of leading QBRs/EBRs with executive-level audiences and driving strategic alignment.
• Ability to influence cross-functional teams without direct authority in a matrixed, global organization.
• Hands-on experience with CRM and Customer Success tools such as Salesforce, Gainsight, or equivalent platforms.
• Strong analytical skills with the ability to interpret customer data, define success metrics, and drive value realization.
• Excellent communication, presentation, and relationship-building skills across diverse cultural and business contexts.
• Experience in the printing, packaging, or label industry, or familiarity with production workflows, is highly preferred.
• Strong problem-solving mindset with a proactive, customer-first approach to challenges and opportunities.
• Ability to thrive in a remote, global, and fast-paced environment with multiple priorities.

Benefits

• Competitive annual compensation package (USD $100,000 – $110,000 base salary range).
• Remote-first work environment within the United States with flexible working hours.
• Comprehensive health coverage including medical, dental, and vision insurance.
• 401(k) retirement plan with company match starting from day one.
• Paid time off and additional leave benefits.
• Career development programs, onboarding support, and continuous learning opportunities.
• Opportunity to manage high-impact global accounts with strong executive visibility.
• Collaborative and inclusive international work culture.
• Exposure to enterprise-scale customers and strategic transformation initiatives.
• Long-term career growth within a global organization focused on innovation and purpose-driven impact.