Global Delivery Manager

Location: Remote

Reporting to: CEO

Who We Are

Massive Rocket is a burgeoning data and CRM consultancy that has made significant strides in connecting digital marketing teams with product and engineering units. Founded just 5 and a half years ago we have experienced swift growth and are now at a crucial juncture aspiring to reach $100M in revenue. Our focus is on delivering human experiences at scale leveraging the latest in web mobile cloud data and AI technologies. We pride ourselves on innovation and the delivery of cutting-edge digital solutions.

What We Offer

💨 Fast-moving environment – you will never stop learning and growing

❤️ Supportive and positive work culture with an emphasis on our values

🌍 International presence – work with team members in Europe the US and around the globe

🪐 100% remote forever

🌴 Flexible Vacation Policy

🧗🏼‍♂️ Career progression paths and opportunities for promotion/advancement

🍕 Organised team events and outings

What we’re looking for

Massive Rocket is in search of a dynamic Global Delivery Leader a pivotal role aimed at guiding our rapid growth and scaling our business. This senior position is designed for a strategic and innovative leader adept at managing the delivery of complex digital solutions across various industries. The ideal candidate will bring a wealth of experience in digital project management and a proven ability to oversee multiple projects while maintaining high standards of quality and profitability. Leadership vision and the ability to foster strong client and team relationships are key.

Responsibilities

• Define and implement delivery strategy processes and standards.

• Oversee project planning execution and closure aligning with client expectations and business goals.

• Manage project portfolio budget resources and provide regular reporting.

• Establish and maintain client partner and vendor relationships; handle escalations and issue resolution.

• Lead and develop a high-performing team promoting a collaborative and innovative culture.

• Identify risks and challenges; implement best practices and continuous improvement initiatives.

• Support pre-sales activities.

Experience

• Bachelor’s or Master’s in business engineering computer science or related field.

• 10+ years in digital solution management preferably in consulting or agency settings.

• Building and managing a services delivery team of 50 to 150 people in an agency / service delivery environment.

• Track record in leading large-scale cross-functional projects.

• Deep knowledge of digital landscape trends and best practices.

• Strong communication presentation and negotiation skills.

• Exceptional leadership management and problem-solving abilities.

• Agile methodology experience (Scrum Kanban Jira Confluence etc.).

• Experience with global clients and teams adaptable to diverse cultures and time zones.

• Willingness to travel as needed for projects and clients.

Note: Please ensure that your qualifications closely match the criteria outlined in the job description. Applications not meeting the specified criteria may not be processed or considered for this position.