Global Digital Transaction Specialist

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Job TitleGlobal Digital Transaction Specialist
Location(s)Krakow, Poland - Hybrid

Main Responsbilities:

• Manage orders through digital platforms (e.g., Coupa, Ariba, Webshop) from submission to invoicing.
• Serve as the primary contact for customers, overseeing the entire order process.
• Support PO and invoicing setup during order creation.
• Ensure timely invoice submission and compliance with local regulations.
• Troubleshoot and resolve issues in digital order fulfillment.
• Administer e-catalogs for customers, managing updates in SAP.
• Address customer complaints and track resolutions using Salesforce.
• Analyze and resolve recurring issues to improve processes.
• Resolve failed or rejected transactions.
• Support system upgrades, platform integration, and process improvements.
• Oversee e-invoicing, including uploading data to portals and resolving issues.
• Identify and implement improvements in EDI and automation.
• Participate in process enhancement and new solution implementation.

Basic Qualifications

• 1+ years experience with eCommerce and digital buying platforms (e.g., Coupa, Ariba).
• Strong computer and software skills.
• English proficiency (at least B2 level).

Preferred Qualifications

• Experience in payment processing, fraud detection, or e-commerce.
• Proficiency with payment gateways, financial software, and digital platforms.
• Familiarity with programming, databases, and APIs for troubleshooting.
• Knowledge of global payment regulations and data privacy laws.
• Ability to analyze transaction data and detect issues.
• Strong communication skills for team and customer collaboration.
• Problem-solving skills in transaction processing and security.
• Detail-oriented with strong follow-through skills.
• Experience in a transactional data-driven environment is a plus.
• Knowledge of SAP and cloud e-invoicing portals is beneficial.
• Openness to learning and implementing new solutions.

Critical Skills

• Strong written and verbal communication skills
• Strong team player, able to work across boundaries.