Global Director of Strategy & Programs

Working Location: CALIFORNIA, SAN JOSE; Nationwide

Are you looking for a company that cares about people's lives and health, including yours? At Olympus, we help make people's lives healthier, safer and more fulfilling, every day.

Let's inspire healthier lives, together.

Job Description

The Global Director of Strategy & Programs is responsible for optimizing the Intake and Triage Global management team, via systems, processes, quality audits formatting across the global regions through driving KPI's and forward-thinking strategic initiatives. They will build and lead a highly effective center of excellence for both long term and day to day operations to meet and or exceed function globally. They will serve on both the call center launches, program implementations, change management globally providing significant contribution to the strategic direction and standardization of the program management function across Olympus. They will take a lead role in building positive relationships with both internal and external customers. This position reports into the Executive Director Global Complaint Intake.

Job Duties

* Collaborate with Olympus global leadership teams to ensure that the service delivered is consistent and in accordance with response expectations across quality, compliance, and international regulations and standards such as FDA (21 CFR 820.198) Complaint handling and (21 CFR 803.3) MDR reporting and company goals.

* Build strong program management talent within the global sites through influential leadership and functional developments.

* Strong leadership skills, with the ability to communicate a compelling vision for program management and drive results while developing a strong team.

* Inspire enthusiasm and participation in the continuous improvement drive for Program Management across all-region at Olympus.

* Development and ownership of project timelines, budget, risks and communications.

* Project management support of key functional areas Intake and Triage and task for post quality market and interactions with external development partners and key collaborators as needed.

* Management of cross-functional project teams, establish team goals, set strategic directions and operational plans for assigned programs.

* Validation of Team and Projects in their current, desired, and future states to meet and or exceeding requirements for Market Quality rand other regulatory authorities worldwide.

* Obtain stakeholder buy-in and present solutions that demonstrate the return on investment for recommended improvements.

* Ability to drive creative problem solving, and conflict resolution to daily tasks.

* Lead a highly effective center of excellence for both long term and day to day operations to meet and or exceed function globally.

* Optimizing the Intake and Triage Global management team, via systems, processes, quality audits formatting across the global regions through driving KPI's and forward-thinking strategic initiatives

Job Requirements

REQUIRED QUALIFICATIONS:

* Bachelor's degree in Business, communications, or scientific discipline. Equivalent years of experience in the business operation field and or medical device.

* Minimum of 10 years of senior level progressive leadership of a professional staff, or equivalent experience leading teams or work groups.

* Proficient understanding of medical device customer relationship management, including domestic and international medical device regulations which include complaint handling, and regulatory inspections.

* Excellent management, communication and people skills required to influence and manage multiple resources, most of which are not under direct authority. Skilled in conflict resolution and negotiation.

* Up to 50% domestic travel, occasional international travel may be required.

PREFERRED QUALIFICATIONS:

* Strong communication skills, expresses ideas fluently and logically, is open to input and can be depended on for truthfulness.

* Creates an atmosphere of openness and trust, collaborates, offers support and encouragement. Passionate about customer service excellence.

* Driven by a high degree of integrity, with cultural and core value alignment to Olympus.

* Must have excellent judgment, technical, analytical, and problem-solving skills with the ability to identify complex problems and see them through to resolution.

* Excellent leadership and interpersonal skills with the proven ability to work collaboratively with others.

* * The anticipated compensation range for this position is $139,000 to $194,000 USD annually and the compensation offered will depend on the candidate's qualifications.

We realize work isn't just a job to you.

It's a big part of your life, but not the only part. That's why we offer competitive salaries, a robust 401(k) program, annual bonus program and comprehensive medical benefits, as well as tuition reimbursement, flexible schedules, parental and adoption leave, on-site services and Colleague Affinity Networks - so you can be ready for where life can take you.

Olympus requires all new hires to be "fully vaccinated" against COVID-19, as defined by the Centers for Disease Control and Prevention (CDC), on or before their first day of work. Individuals who have been offered employment who have a disability, medical condition, or sincerely-held religious belief that prevents them from being vaccinated against COVID-19 are required to request and be granted a reasonable accommodation prior to their first day of work.

Olympus is passionate about the solutions it creates for the medical, life sciences, and industrial equipment industries, as well as cameras and audio products. For more than 100 years, Olympus has focused on making people's lives healthier, safer and more fulfilling by helping detect, prevent, and treat disease, furthering scientific research, ensuring public safety, and capturing images of the world.

Olympus' Medical business uses innovative capabilities in medical technology, therapeutic intervention, and precision manufacturing to help healthcare professionals deliver diagnostic, therapeutic, and minimally invasive procedures to improve clinical outcomes, reduce overall costs, and enhance the quality of life for patients. Olympus' Medical portfolio includes endoscopes, laparoscopes, and video imaging systems, as well as surgical energy devices, system integration solutions, medical services, and a wide range of endotherapy instruments for endoscopic and therapeutic applications. For more information, visit www.olympus-global.com.

OlympusTrue To You. True To Society. True To LIFE.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Posting Notes: || United States (US) || California (US-CA) || San Jose ||

Nearest Major Market: San Jose

Nearest Secondary Market: Palo Alto

Job Segment:

Manager, Program Manager, Project Manager, Change Management, QA, Management, Technology, Quality