Global Enablement Senior Program Manager - Systems & Content

About This Role:

Amplitude is seeking a driven, results-oriented enablement leader to join the Global Enablement Programs team as a Global Enablement Manager, Systems and Content. In this role, you will quickly become one of the most popular people to our Amplitude field teams and partners. You will help us to manage and develop world class enablement platforms, lead content creation (field-ready), governance and curation, and deliver marketing and enablement content to the right field and partner users at the right time as they sell and support the Amplitude Digital Analytics Platform and solutions.

This role reports directly to the VP Global Enablement and owns end to end responsibilities for enablement content and systems/tech stack. This is a highly cross-functional role working directly with our sales/field enablement teams, field teams, leadership, marketing, IT, and GTM operations. You will optimize our content governance model to drive consistency and scalability across the organization. In addition to our existing platforms, you will help to influence our strategy as we explore, evaluate, and implement new field productivity tools.  This role will also collaborate with our GTM Operations teams to track and measure field performance outcomes driven by the use of our enablement and productivity tools.

Responsibilities:

• Develop strategy to optimize and scale enablement programs, training and content via systems and world class content delivery
• Pioneer exploration of “new tech” that can enhance enablement effectiveness and field productivity 
• Lead all enablement tech evaluations, partner with GTM Operations on broader evaluations for field
• Project manage all pilot, POC or rollouts of new solutions
• Develop and execute enablement strategy for field learning/onboarding of systems/tech stack
• Implement, evaluate, and measure the success of our field enablement platforms
• Establish Amplitude as best-in-class in field enablement platforms, content governance, discoverability and delivery
• Design and operationalize a content governance model and drive accountability across all content publishers and business partners
• Partner with Marketing team to inform content strategy and release cadence
• Deliver content at the time of need that is well organized, relevant, prescriptive, and easily consumed by our field users
• Work across our marketing, field enablement, and GTM operations teams to establish success measures and regularly report on the effectiveness of field enablement platform investments
• Continuously seek feedback and input from our field teams and partners on how to improve our enablement platform offerings and performance
• Support enablement organization through best in class management of enablement systems and content management/curation

Basic Qualifications:

8+ years in program management, project management, product marketing, system administration, enablement or equivalent role

3+ years Experience working with, and managing, enablement platforms - Learning Management Systems (LMS), Sales/Field Content Delivery solutions, Call Intelligence platforms, Content Management Systems (CMS)

A Bachelor’s degree from an accredited College or University

Preferred Qualifications:

Experience with cross-functional program management and influencing stakeholders

Experience with implementing and maintaining global field enablement platforms

Experience working in a matrixed environment and driving change as an individual contributor leader

Project management certification

Experience building out program and project management frameworks/templates and managing cross functional deliverables/stakeholder relationships

Highly detailed and organized communicator able to influence at all levels of organization

Strong presentation, build out and speaking skills 

Excellent organization and communication skills

Experience training, communicating, evangelizing governance processes and tools to a large global field audience

Unwavering passion, commitment, persistence, and curiosity with evaluating, implementing, and maintaining field and partner enablement solutions

Experience working closely with field and partner stakeholders gathering feedback and enhancements on a technology solution

The Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we’re tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view. 

We care about the well-being of our team: along with excellent health insurance, we offer flexible time off, a monthly wellness stipend, a generous parental leave, a subscription to Modern Health, and a generous Learning & Development stipend. 

The Product: Amplitude is a digital optimization system – we help companies understand their users, rapidly release better product experiences, and ultimately grow their business. We’re super proud of what we’ve built and continue to expand: a platform that empowers  companies to thrive in the digital era. 

Other fun facts about Amplitude: 

• Amplitude is a tech company to bet your career on in 2021, according to Business Insider.
• Amplitude went public via a direct listing in September 2021 and is now trading under the ticker AMPL. 
• Amplitude is the #1 product analytics solution according to G2.
• Founded in 2012, Amplitude is backed by Benchmark Capital, Sequoia Capital, IVP, Battery Ventures, Y Combinator and other top tier investors.
• We’re a global and fast-growing team! We’ve hired more than 300 people in 2021 and have operations in San Francisco (HQ), New York, Amsterdam, London, Paris and Singapore.
• Our mascot is the datamonster, who loves to chow down on numbers, charts, and graphs. Nom nom.

Amplitude provides equal employment opportunities (EEO). All applicants are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

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