LI-SR

What you'll do:

This position is to support the day-to-day operations along with the team lead. This position provides process knowledge expertise and serves as the first point of contact for any process-related activities such as New Hire Training, Quality Audits, Peer-to-Peer coaching, Review of Process Documents.
Your Essential Responsibilities
• Ensure all scheduled work is completed by agreed SLA
• Ensure full and proper reporting and escalation of any operational issues
• Review of daily controls and communicate suggested procedural changes
• Prepare training materials and deliver process trainings to the operation team
• Manage on-boarding of new deployments and new hires, as well as various processes/projects

• Create, maintain, and update procedures/processes
• Drive process excellence and continuous improvements (efficiency, consistency, and automation) in all processes and domain expertise to enhance internal customer satisfaction and efficient
• Perform quality audits and conduct peer-to-peer coaching
• Perform transactional tasks based on the in-scope activities (30% of the time)

Qualifications:

• Bachelor's Degree from an accredited institution

• 2-3 years of Human Resources and/or Customer Service/Shared Service Center experience

• Ability to utilize a variety of technology platforms to conduct work (HRMS, Case System, Applicant Tracking System, Microsoft Suite, etc.)

• Proven ability to maintain a high degree of professionalism, flexibility, high quality customer service, effective verbal and written communications skills and teamwork to accommodate the high volume, fast-paced work environment

• Proven ability to support a high case load while ensuring quality and attention to detail

• Critical thinking, problem solving and resourcefulness to create effective interview itineraries when face with participant availability challenges

• Excellent organizational and time management skills are essential

• Demonstrates initiative and a willingness to collaborate and share knowledge

• Flexibility to rotate to other workstreams within HR Services as needed

• Knowledge of US labor laws in HR related subject matter including recruitment & selection, disability management, compensation, benefits & data privacy

• Good communication skills - both verbal and written

• Must be willing to work on night shift (9:00 pm - 6:00 am)

• Must be willing to work in Tanauan, Batangas (First Philippine Industrial Park)

#LI-SR