Global Manager, Customer Success (BEES)

About AB InBev  

AB InBev is the leading global brewer and one of the world’s top 5 consumer product companies. With over 500 beer brands we’re number one or two in many of the world’s top beer markets: North America, Latin America, Europe, Asia, and Africa. 

About ABI Growth Groups

ABI’s Growth Division is the center of innovation and tech development within ABI, which is driving ABI’s growth by developing innovations for the core beer business and creating new hyper-growth tech businesses.  ABI Growth includes the following business lines: BEES (our business-to-business e-commerce and SaaS business, also focused on new technologies), TaDa and Ze Delivery (our direct-to-consumer e-commerce businesses), and several other high-tech divisions, including fintech and venture capital, as well as Sales & Marketing.

About BEES  

BEES is an e-commerce and SaaS company, created by AB InBev, on a mission to transform the traditional sales model by putting customers at its heart. Whether you are a small to medium sized retailer or a supplying partner, BEES provides you with the tools, data, and insights you need to help your business thrive.  

Today, more than 3 million+ retailers across 10+ countries use BEES every month to browse for products, place orders, earn rewards, arrange deliveries, manage invoices, and access business insights all from one place.   

Learn more on how BEES keeps business buzzing at www.bees.com 

Work Location: New York, NY

Salary: $153,000-$187,000
(Please note that the salary details listed in role postings reflect the base salary only, not total compensation, which includes bonus and benefits.)

About the Team

The Global Customer Satisfaction team is responsible for understanding and improving satisfaction at every touchpoint in the BEES customer journey, and one of the most important touchpoints is the BEES App itself. BEES continuously captures customer feedback through NPS, App Reviews, post-touchpoint ratings, and Customer Service ticket categories and KPIs. The team brings data from these various sources together to advocate internally for customers, work cross-functionally to remove friction from their experience, and identify new needs that BEES could satisfy.

What You’ll Do: 
 

• Organize and run the process for Commercial Backlog requests of the BEES product roadmap
• Ensure Commercial Backlog requests are aligned with BEES objectives with the required information before hand-off to product
• Compile Market Backlog requests for Commercial Directors to review
• Maintain decision-making paper trail in JIRA
• Gather customer feedback to complement Commercial Backlog requests
• Hold dependencies in the Backlog process accountable for their deliverables
• Manage monthly updates on the Backlog to Commercial Leadership
• Manage monthly written communication to broader BEES / Market stakeholders

What You’ll Bring: 

• Fluent and effective communication in English
• Strong project management skills
• Background in technology and digital transformation
• Ability to tactfully hold others accountable to commitments
• Portuguese-speaking a bonus

Anheuser-Busch InBev is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other characteristic protected by applicable law.

 What We Offer 

• Competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business 
• Total Rewards package including: medical and dental coverage, fertility benefits, 401k match, parental leave, and paid time off 
• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next 
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs