Global Manager, Learning, Development & Culture

About FareHarbor

At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.

With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.

Our team is an ‘Ohana of 700+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.

FareHarbor Core Values:

• Think Client First
• We Are One ‘Ohana
• Be Curious and Learn
• Own It.
• Act With Integrity
• Embrace the Challenge

Why FareHarbor?

Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.

And since day one, we’ve known that our real success lies in our people—the Ohana.

With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to  work—to  believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.

From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.

About the Role

The People Team is looking for a Global Learning, Development & Culture Manager to lead our learning & development and culture programs across FareHarbor. You will play a crucial role in the development, engagement, and retention of our employees - overseeing everything from onboarding our employees to FareHarbor’s culture, engaging them in the culture throughout their lifecycle, and ensuring our learning & development programs align with our company culture and business needs. The Manager will oversee a team of five employees (based in Denver, USA and Amsterdam, Netherlands), liaise with our parent company Booking.com and other vendors regarding learning & development and culture programs and resources, and may at times be asked to build or lead programs or training. The ideal candidate is a strong leader with prior management experience and a highly collaborative, business-partnership mindset to ensure our culture and values are successfully brought to life at FareHarbor through our engagement programs and learning & development initiatives. 

What you’ll do here:

• Together with the VP People, create a learning & development plan and cultural engagement programming for FareHarbor, appropriate for a variety of roles, levels, and departments. 
• Manage the creation and execution of culture programs globally, such as FareHarbor Cares volunteering program, Diversity Inclusion Belonging (DIB) groups, employee recognition, Wellbeing, and more.
• Oversee the design, creation, refinement and development of formal and informal learning solutions to meet organizational needs; analyze and select the most appropriate strategy, methodologies and technologies to maximize the learning experience and impact, including face-to-face, online or web-based delivery.
• Monitor and evaluate the effectiveness of learning & development and culture programs through feedback, metrics, and participant assessments, and make necessary adjustments to enhance their impact.
• Monitor and manage the budget allocated for learning & culture initiatives, ensuring cost-effective utilization of resources, such as team engagement budgets, LMS utilization, and vendor management.
• Collaborate across the People team and with business leaders to ensure all learning & development and culture programming are aligned to business needs.
• Identify leadership development needs through assessments, surveys, and feedback mechanisms, and create tailored development plans for individuals, teams, and cohorts of leadership (emerging leaders, new managers, managers-of-managers, etc.).
• As appropriate, collaborate with Booking.com, external vendors, consultants, and subject matter experts to leverage their expertise in creating learning and culture initiatives.
• Stay up-to-date with industry trends, best practices, and emerging technologies in employee engagement/retention, adult learning theory and development tactics to continuously improve program offerings.
• Stay abreast of emerging needs and solutions for complex learning challenges in organizations with distinctly different roles and education levels in various global geographies and cultural contexts.
• Manage, lead, and develop the learning & culture team:
  • Follow the complete performance management cycle including goal setting, regular 1:1 check ins, mid year review, and end of year review for each employee.
  • Regularly provide feedback on strengths and development points.
  • Determine hiring needs for the team, in collaboration with the VP People.

Requirements:

• Global mindset and understanding of relevant topics or training methods across regions and cultures
• Business partnership mindset and approach
• Able to balance high-level strategic planning with execution 
• Able to manage competing priorities and multiple projects
• Excellent interpersonal and communication skills
• Experience with training facilitation
• Knowledge of adult learning theory principles and application
• Passionate about creating a learning environment and setting up employees and managers for success

Experience: 

• 4-6+ years of experience in human resources, training, and/or education
• At least 2 years of people management experience
• Experience in a growing technology & product organization preferred

Benefits 

• Medical, dental + vision coverage
• 23 days of PTO + 12 paid holidays
• Global leave benefit 
  • 22 weeks paid parental leave 
  • 2 weeks paid grandparent leave 
  • Extended care and bereavement leave
  • Life insurance policy
• 401k + employer matching
• Social hours & events and team-building 
• Educational Opportunities
• Wellness benefits (Headspace subscription & wellness webinars)   
• Work-from-home assistance
• Hybrid friendly
• Paid volunteer hours

Salary Range: $79,907-$99,884, plus 10% bonus potential 

Please note you must be authorized to work in the United States for this position.

FareHarbor is committed to creating a diverse environment, and we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status. We welcome talent that can offer us new insights and perspectives on challenges that we face, and we take measures to eliminate unconscious bias throughout the interview and hiring process. In tandem, we work to cultivate an inclusive culture in which all of our employees can be their authentic selves.

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