Global Manager of Quote to Cash

Formlabs is growing explosively on all fronts, and that means we need more operational muscle on our Finance & Global Quote to Cash team. At Formlabs, that means applying attention to detail and good judgment when driving financial operations, while delivering the accurate and timely information required to manage our scaling business.

If you are a service oriented leader who is strong in operations, process, automation and has experience in AR and wants to have a high impact on a fast growing company, we want you on the Finance Team as our Global Manager of Quote to Cash.

The Job:

• Manage a global quote to cash team of 15+ to deliver results while providing amazing customer service and experience. Specific day-to-day team responsibilities include, but not limited to:
• Customer inbound call & chat support 
• Customer setup & requests (tax exemptions and terms requests)
• Customer quotes, sales order entry & approval
• Invoicing, cash collections, and cash application
• Post sale support including credit memo and return processing
• Contract registrations & tracking
• Customer/sales tickets/emails
• Channel partner case management
• Accounts Receivable close process & VAT filings
• Keep close working relationships across various functions of the company (Direct/Channel Sales, Customer Fulfillment, Services, and other parts of Finance / Accounting)
• Recruit and onboard an AR team in Budapest including the transition of historical processes and knowledge from the existing team in Berlin
• Successfully combine the sales support team and AR team into one quote to cash team
• Automate and simplify internal processes to achieve target KPIs which include 1) Overall time to process (quote to approval), 2) Quality of data entry (i.e. error rate), and 3) Cost per transaction.
• Provide cross training, coaching, and career development for team members
• Report directly to the Chief Accounting Officer

You:

• Highly analytical mind and not afraid to dive deep into the details and solve problems
• Possess sharp business acumen to be able to resolve issues and make good judgment when dealing with ambiguity
• Results driven and customer focused mindset
• Have experience with the quote to cash process in a global organization operating in AMER, EMEA, and APAC
• Can multi-task, prioritize, and work efficiently

• Experience in implementing a Shared Service model including the onboarding of team members
• Experience in working cross functionally with other departments to improve the customer experience by automating and simplifying internal processes
• 10+ years of experience in increasingly broad/complex roles and increasing responsibility in customer service focused roles

Bonus:

• Passionate about 3D printing and the tech industry
• Experience at a rapidly growing startup
• Familiarity with NetSuite, Magento, and/or Salesforce
• Advanced Excel skills
• Undergraduate degree or other relevant qualifications and professional development courses

Our Perks:

• Free catering in the office 3 times a week
• Private health insurance with Medicover
• Shares in the company 
• All You Can Move pass
• Free beverages and snacks at the office
• A monthly or quarterly public transportation pass
• An inclusive, dog-friendly office with diverse and inspiring colleagues
• The ability to print in 3D to your heart's content
• Development opportunities both in-house and off-site
• Fun team events

We are an equal opportunity employer and value diversity at our company.  We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  

Even if you don't check every box, but see yourself contributing, please apply.  Help us build an inclusive community that will change the face of 3D printing.