Global Marketing and Sales Processes and Change Manager (f/m/d)

Location:

Zurich, Zurich, Switzerland

Job ID:

R0060751

Date Posted:

2024-09-25

Company Name:

HITACHI ENERGY LTD

Profession (Job Category):

Sales, Marketing & Product Management

Job Schedule: 

Full time

Remote:

No

Job Description:

As Marketing & Sales (M&S) Processes and Change Manager you will lead a global process team across the end-to-end M&S process landscape. You will develop and deliver the overall M&S Process Roadmap that leads the change to a more customer-focused & efficient operations, in alignment with Hitachi Energy vision and strategy. You will drive positive change, process discipline culture and digital adoption across the organization to maximize value realization.
Our flexible work practices help you optimize personal and business performance while creating an environment where all employees can develop their skills and grow. For this role we follow a hybrid or remote work structure where you can work remotely or from the office, as needed, based on demands of specific tasks or personal work preferences.

Your responsibilities

• Organize, staff, and develop the global process team to ensure efficiency and effectiveness

• Ensure clear process ownership and governance across the M&S landscape

• Develop and maintains key process competences & knowledge via process owners and subject matter experts (SME)

• Engage with M&S teams and stakeholders to understand their needs and challenges

• Develop and deliver the M&S Process Roadmap aligned with global priorities

• Drive business process optimization and innovation using best practices and feedback and create and maintains comprehensive process documentation

• Design and implement standards, drive digital adoption, and monitor process performance

• Ensure full compliance with relevant policies and regulations

• Act as the business reference for the development and deployment of M&S supporting applications

• Develop and implement change management and process adoption plans to maximize value realization

• Responsible for the design, implementation, communication & training concept, and related content

• Facilitate knowledge sharing and best practices within the M&S community

• Live Hitachi Energy’s core values of safety and integrity, ensuring HSE and business compliance standards are met

Your background

• University degree in engineering, business administration, or related field

• 10+ years in Sales, Marketing, or Commercial Excellence; experience in process improvement or management preferred

• Strong business acumen and strategic mindset; familiarity with CX and customer journey mapping

• Proficient in M&S processes and tools e.g. Sales (Salesforce), Sales Planning, Marketing Automation (Eloqua), Analytics (EDP), Contract Lifecycle Management (CLM), Sales Enablement, Product Configuration

• Knowledge of AI and ML technologies for M&S

• Skilled in process modeling, mapping, and requirements gathering; familiar with Lean, Six Sigma

• Proven track record in process improvement in multinational settings; effective change management

• Leadership and team development skills

• Excellent communication and motivational abilities; proficient in English

• Detail-oriented with strong decision-making skills