Global Mobile Administrator

JOB DESCRIPTION

Global Mobile Administrator will manage projects and apply financial concepts and contract knowledge to meet business needs. The role will provide ongoing auditing and review of billing data, analysis of exception reports and coordination of contract compliance efforts in accordance with Service Level Agreements. A strong focus on project management, metric development and analysis, problem resolution, change management and process improvement that will track current performance and establish improved levels of success. With a focus on Mobility Management, Telecom Expense Management, and technical solution delivery in conjunction with Telecom providers and managed service providers.

Global Mobile Administrator Responsibilities:

• Provides internal customer communication and project leadership in support of respective platform activities
• Identify regional business requirements and priorities to support and deliver programs across all business units
• Execute deployments of technology into Americas regions
• Ensure operational support and SLA achievement of technologies and programs
• Identify and implement continuous improvement and best practices
• Improve workflows/resources and adhering to project deadlines
• Reviewing of provided reports and cost analysis, clarifications especially in case of deviations and monitoring of solutions
• Actively works with suppliers, IT Procurement incl. contract negotiations, other internal departments
• Continuous work on savings opportunities
• Assists in trouble reporting, escalation and resolution
• Creates and maintains process documentation
• Coordinate and conduct training on best practices and policies; educates end user base on reports and tools available for cost savings and business value of respective
• Maintains contact with internal clients to ensure proper operation and client satisfaction
• Maintains an understanding of current and emerging technologies in respective Platform

Skills/Qualifications:

• 3+ years of economical work experience; IT knowledge is a plus
• Bachelor's and or associate degree
• Working knowledge of Telecom Expense Management (TEM) Systems is desirable
• Excellent people and management communication skills
• Project Management experience is preferred
• Strong communication skills in English and Spanish, verbal and written
• Ability to manage multiple tasks, assignments and enthusiastically support project goals
• Ability to work with a diverse group of people of different skills, backgrounds, departments and management levels
• Personal computer skills including advances knowledge of Excel
• Ability to work with strategic providers to meet customer needs
• Experience with International suppliers is a plus

PRIMARY LOCATION

Central Tech Unit Plymouth MI