Global Operations Improvement Lead

We’re the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.

Worldpanel provides brands and retailers with a unique, 360-degree understanding of consumer behaviour across the globe. We are shopper-centric, continuously monitoring the purchase and usage behaviour through the largest omnipanel in the world. With unparalleled datasets, pioneering technology and expert analysts, we partner with brands and retailers of all sizes, empowering them to reimagine what’s possible, and change the landscape to create a better, healthier, more sustainable and inclusive world.

Job Details

INSPIRE SUCCESSFUL DECISIONS

Kantar’s Worldpanel division is seeking a methodical and collaborative Global Operations Improvement Lead to join our teams. This is an opportunity to be part of our company’s exciting vision for the future!

Role’s Mission

Kantar Worldpanel is embarking on a transformative journey from legacy production systems to a cloud-based platform, and we are seeking an E2E Global Operations Improvement Lead to spearhead this change. This role is pivotal in leveraging our business expertise to establish best practices for our Regions in both the BAU and Go Live phases – you will be at the forefront of transitioning our legacy systems to a cutting-edge cloud-based platform, ensuring a seamless integration that enhances operational efficiency and scalability.

You will be expected to mentor and guide cross-functional teams through this transformation, fostering an environment of continuous learning and improvement, and driving innovation by challenging existing processes and introducing creative solutions that not only optimize current operations but also anticipate future needs as the business evolves.

This role will have a direct impact on how Kantar Worldpanel operates on a global scale, influencing the efficiency of our processes across multiple regions, and contributing significantly to our global growth strategy – with a current focus on the UK, France, and Iberia markets and subsequent rollout in LATAM, Asia, and the rest of the world, it is an exhilarating time to join us and contribute to Kantar's growth and the Worldpanel division.

This pivotal role requires a strategic thinker with a keen eye for detail and a passion for innovation and will have a direct impact on how Kantar Worldpanel operates on a global scale, influencing the efficiency of our processes across multiple regions, and contributing significantly to our global growth strategy.

Your Key Outcomes will be…

• Collaborate with the PRISM MWP Operations Director and the Global Operations Board to align on the vision and strategy for the PRISM MWP platform improvement.
• Manage stakeholder relationships, gaining trust and buy-in, facilitating consultations, influencing decisions, and resolving conflicts.
• Lead a multifunctional, skilled technical operations team, including business analysts, product owners, and attribution specialists, to identify and implement improvement initiatives across the PRISM MWP platform.
• Escalate concerns to senior management regarding any deficiencies in the Company’s deliverables or Operations service.
• Work closely with the technology support and solutions team to ensure operations staff have the right systems to effectively perform their roles.
• Advise on the most efficient processes for all aspects of the technical operations department and deliver improvements where inefficiencies exist.
• Plan Operational efficiencies needed to fasten the growth of our organization and promote synergies with other departments.
• Ensure operational staff’s skills are kept current and relevant to changing technologies and workflows.
• Manage, track, and report issues across the Operations team and implement a continuous improvement process to rectify any problems or lessons learnt.
• Provide weekly reports to the Director of Operations and hold regular meetings with peers and team leads.

Key Capabilities

Your background will ideally look like this…

• Bachelor’s Degree in Business Administration, Management, Economics, Computer Science, Engineering, or related fields – any additional academic background will be advantageous.
• Minimum of 5 years of proven experience in project management roles – preferably within Agile, data focused and cloud-oriented environments.
• Full business proficiency in English (B2 Level Minimum) – any additional linguistic skills will be beneficial.
• Experience of defining and building requirement documents in a hands-on development lifecycle environment (Jira, Azure, Excel).
• Previous experience with relational database platforms (SQL ideally).
• Proficiency in MS Excel, SharePoint and Power BI will be highly desirable for data management and analysis.
• Able to challenge the status quo – constructively and appropriately challenge what, why and how things are.
• Able to think laterally and leadership - creative thinking and problem-solving skills.
• Strict adherence to timelines, scope, and work effectively within constraints.

With the following qualities…

• Inquisitive, with critical thinking, and demonstrate a genuine passion for consumer behaviour.
• Enjoys actively looking for new and more efficient ways of improving processes, raising standards, reducing errors, and overcoming omissions.
• Is proactive, optimistic, and willing to get involved to achieve the team's goals and objectives.
• Is highly collaborative and adaptable with the ability to work effectively within different cultural and technical environments.
• Possesses outstanding communication and interpersonal skills in order to comfortably connect with partners at all levels across the organization and facilitates discussions in a constructive manner.

The following, although not mandatory, will be appreciated…

• Any relevant certification in Project Management (e.g., PMI; PMP; PRINCE2; Agile Certified Practitioner).
• Previous experience in leadership roles within a multicultural business environment and developing solid working relationships with cross-functional teams and stakeholders from different countries and cultures.
• Any knowledge or experience in cloud computing, especially with platforms like MS Azure, AWS or Google Cloud, as it aligns with the transformation journey.
• Previous knowledge of MyWorldPanel and Kantar Worldpanel’s Operational structure will be highly beneficial.

What our recruitment process looks like...

1st Stage – Talent Acquisition Screening.

2nd Stage – First meeting with Hiring Manager.

3rd Stage – Final interview with Hiring Manager and Senior Stakeholder – which may include a briefing presentation.

#LI-BP1

Country

Portugal

Why join Kantar?

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar.