Global Operations Specialist

Who are we?

A strategic and trusted insurance partner, Berkshire Hathaway Specialty Insurance (BHSI), provides a broad range of commercial property, casualty and specialty insurance coverages and outstanding service to customers and brokers around the world. Part of Berkshire Hathaway's insurance operations, we bring our solutions to market with our stellar brand name, top-rated balance sheet, and the expertise of our global team of professionals, who exude excellent capabilities and strong character.

We are a values-based organization where respect, integrity, excellence, collaboration, and passion define who we are and how we do business. We value diversity of backgrounds, experience, and perspectives and strive to foster an inclusive environment that enables all our team members to bring their best selves to work. We are one team committed to building a culture where every teammate has the opportunity to contribute and be recognized. Want to be part of the team building the finest property, casualty, and specialty lines insurance company in the world?

Learn more about our unique culture and history.

Job Opportunity:

Berkshire Hathaway Specialty Insurance has an exciting opportunity for a self-directed, motivated Global Operations Specialist to join our Operations team in Boston. This role offers broad exposure across all levels of a dynamic and rapidly growing global insurer. We are seeking a hands-on strategic thinker to engage across teams and drive the implementation and management of efficient processes and best practices. The ideal candidate will have a growth mindset, be able to lead within a collaborative team setting and thrive in an environment that demands individual accountability.

Duties & Responsibilities:

• Lead, and collaborate with, the offshore team to develop, implement, document, and maintain agreed processes and procedures with global reach; provide ongoing guidance, support, and training of the offshore team
• Oversee preparation of corporate financial premium reporting across multiple BHSI underwriting regions and participate in ongoing automation efforts for the same
• Manage various internal operations metrics reporting and tools
• Drive operational processes and participate in designing system solutions to support the integrity of the insured broker, and other customer data
• Serve as a primary operational point of contact for BHSI's North America underwriting region
• Drive ad hoc report automation, as needed
• Participate as a key stakeholder in strategic initiatives driven by other functions and teams
• Manage special projects between Operations, IT, Finance, Claims, Actuarial, and other business units within the organization

Qualifications, Skills, and Experience:

• This is not a Business Analyst or office administrator role
• At least 3 years of relevant insurance operations experience
• An understanding of the insurance industry, commercial insurance preferred
• Excellent verbal and written communication skills
• Ability to independently lead others toward timely resolutions
• Strong analytical, critical thinking, and problem-solving skills
• Ability to think and execute strategically
• Strong time-management and organizational skills
• Ability to work in a rapidly changing environment and to shift priorities as dictated by business needs
• Willingness to work flexible hours to meet the business needs of a culturally diverse global team

BHSI Offers:• A competitive package and exciting growth opportunities for career-oriented teammates• A dynamic, action-oriented, and thoughtful environment centered on always doing the right thing for our customers, teammates, and our other stakeholders• A purposely non-bureaucratic organization that embraces simplicity over complexity and emphasizes individual excellence in a team framework

NOTE: Compensation will be commensurate with experience. This job description is not intended to be all-inclusive. Team Members may perform other related duties as negotiated to meet the ongoing needs of the organization