Global Process Owner (HR Operations)

About the Role

Global process owners are aligned to a specific program within the employee lifecycle. We balance optimizing the employee experience and operational efficiency. You will design, optimize and scale processes, service delivery, and operating model within your program(s). You will partner with the COE team and regional People Operations team to prioritize and manage global program initiatives and ensure key HR processes are seamless, compliant, and designed with a user-first lens.

What You'll Do

• Using user-centric design thinking, optimize and scale processes through process redesign, operating model design, automation, system integration or adoption, offshoring to create a seamless and timely employee experience and enhance operational efficiency
• Manage program objectives, metrics, and priorities and ensure ongoing updates and communication to partner teams
• Manage backlog of priorities for your program, to help operationalize the global team vision in a disciplined and focussed approach. This will require a strategic prioritization framework user impact, cross functional readiness or dependencies, resource optimization, financial impact, etc.
• Due to the highly matrixed nature of the role, you will be expected to seamlessly partner with and influence various teams from within and beyond the People team (Employee Relations, Legal, IT, Finance, etc.)
• Lead change management and stakeholder management for program initiative implementation
• Develop the knowledge and expertise in the systems related to your program(s), including third-party systems and integrations in partnership with the IT team
• Maintain documentation and best practices on program process maps, templates, and workflows
• Identify, track, and raise issues and risks related to program initiatives
• Improve the employee experience by enabling employee and manager self-service capabilities

Basic Qualicifications

• Minimum 3+ years of professional, related experience HR operations, business partner, or project/program manager in the human resources field

Preferred Qualicifications

• Proven project/process management experience: from recommending and implementing global continuous process improvements to serving as a key liaison with external partners and internal clients to document, approve and implement changes
• Excel in data analysis, reporting, and visualization. Ability to develop and provide relevant reporting metrics on program results to support decision making
• Strong written and verbal communicator - able to effectively partner with and influence leaders, cross-functional partners, and peers
• Sharp business acumen and proven ability to manage and implement program initiatives aligned to broader company goals

For San Francisco, CA-based roles: The base salary range for this role is USD$124,000 per year - USD$137,500 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.