Global Program Manager

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. 

We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives. 

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Global Program Manager located in Bukit Minyak, Penang

What a typical day looks like:

• Manage successful customer relationships on a global basis, providing voice of the customer and single point of contact globally for all product programs and operational performance.
• Be responsive to customer requests and ensure high Customer Satisfaction.
• Support customer initiatives, requests and escalations utilizing and presenting facts and data.
• Ensure effective, timely and coordinated communications to and from customer
• Provide the necessary leadership and support to site Program & Project Managers (design, NPI, operations, etc.) to improve communication and drive best practices across multiple global sites.
• Ensure collaborative cross-functional teamwork to effectively initiate, plan, execute, monitor, and control all phases of inter-site operations.
• Ensure commonality of best practices between each of the manufacturing sites.
• Help identify and lead projects and initiatives to maximize customer satisfaction, quality, delivered value, profit and drive site focus on efficiency programs.
• Analyze and understand customers’ business strategy, future product plans, expansion activities identifying and leading pursuit of growth opportunities.
• Ensure effective collaborative team and two-way communications between Flex Operations and Global Account Management.
• Work closely with the Global Account team to ensure alignment to goals.

The experience we’re looking to add to our team:

• Bachelor's degree in engineering or related field or equivalent experience. A Master’s degree is preferred.
• Strong experience in a Program/Operational Management or leadership role, preferably in a manufacturing environment.
• Experience or knowledge with semiconductor test products is a plus.
• Ability to interface and communicate with different levels of the organization, both at customer & Flex.
• Strong analytical capabilities and attention to detail. Ability to dig deep into issues when needed.
• Strong and flexible team player who is able to work in a diverse, multi-cultural environment.
• Comprehensive understanding of electronics manufacturing.
• Comprehensive understanding of P&L and balance sheet.
• Excellent written and verbal communication skills, ability to make effective and persuasive presentations to various stakeholders.
• Excellent organizational and problem-solving skills, ability to make complex business decisions.
• Willingness to travel internationally 25%
• Proficiency in English.

What you’ll receive for the great work you provide:

• Medical benefits, dental, vision
• Life Insurance
• Paid Time Off
• Performance Bonus

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Job CategorySales - Marketing - Account Mgmt

Required Skills:

Optional Skills:

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [email protected] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).