Global Rewards Applications Support Director

Job Description
As a senior leader in Application Support, your love of technology will inspire a team of creative problem solvers to find new ways to manage and support our day-to-day business needs. Here, you will put your years of solid critical thinking to use, driving strategic change, managing budgets, people, and the innovative technology they create. In addition to overseeing the maintenance of our commerce application systems, you'll foster and manage relationships, both internally as well as with our clients and business partners. Using industry best practices, you'll oversee application troubleshooting, maintenance, identification, escalation, and resolution of issues. You'll be responsible for overall team management and mentoring of staff, as needed. As part of JPMorgan Chase & Co.'s global technology group, you'll be able to collaborate with highly-motivated teams from around the world who are as committed to innovation as you are.
This role requires a wide variety of strengths and capabilities, including:

• BS/BA degree or equivalent experience
• Proven expertise in application development and support environment with more than one technology and multiple design techniques
• Advanced knowledge of development toolset to design, develop, test, deploy, maintain, and improve software
• Solid proficiency in one or more general purpose programming languages (Java, Python, .Net, C++, etc.)
• Strong understanding of financial control and budget management
• Seasoned understanding of risk controls and compliance to departmental and company-wide standards
• Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
• Mastery of application, data and infrastructure architecture disciplines
• Command of architecture, design and business processes
• Keen understanding of financial control and budget management
• Expertise in working in partnership with colleagues throughout the firm, and in leading collaborative teams to achieve common goals
• Deep understanding of Enterprise Application Support, Site Reliability Engineering (SRE) philosophy, Chaos Engineering, technologies, platforms and tools, SLA management, incident resolution, and automation
• Hands on experience on managing operations of large scale internet-centric production environments for application or infrastructure services serving tens to millions of end users
• Hand-on experience with cloud-based technologies and tools especially in monitoring and operations, such as Kubernetes, Prometheus, FluentD, Slack, Elasticsearch, Grafana, Kibana, etc.
• Managing and/or influencing infrastructure services to ensure application service uptime and user experience
• Prior experience in large scale internet companies/technologies, where uptime and continuous availability was core to the business
• Working with Architecture to design reusable patterns to deploy to applications, provide governance around adoption, and influence application development teams on roadmaps and designs
• Identifying and partnering with Infrastructure teams and Appliation Development teams to implement automation opportunities to drive down toil and reduce technical debt
• Applying standards of cloud compliance to application design to achieve reliability
• Understanding of Networking and cloud technologies, for example Security, Load Balancing, Network routing protocolsBS/BA degree or equivalent experience
• Proven expertise in application support environment with more than one technology and multiple design techniques
• Advanced knowledge of development toolset to design, develop, test, deploy, maintain, and improve software
• Seasoned understanding of risk controls and compliance to departmental and company-wide standards
• Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking Group depends on innovators like you to serve consumers, small businesses, municipalities and non-profits. You'll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.