Global Sales Systems Program Manager

Date Posted:

2022-09-26

Country:

United States of America

Location:

CAN05: CCS-Charlotte, NC 5900 Northwoods Business Pkwy, Charlotte, NC, 28269 USA

Carrier is a leading provider of HVAC, refrigeration, fire, security, and building automation technologies. These high-technology products and services enable modern life by delivering efficiency, safety, and security across several platforms. Enable qualified individuals with disabilities to perform essential functions.

Responsibilities

• Use subject matter expertise and intuitive problem-solving skills to understand and articulate business needs into functionality in sales platforms and tools, such as CRM and CPQ
• Develop global standard solutions/platforms to be deployed in regional businesses
• Analyze and evaluate business requirements, consult with other departments/function personnel, and identify areas for the development of technical solutions to integrate, automate and improve sales processes for the extended sales organization
• Partner with the regional businesses, Sales Operations, and Digital Technology functions on business requirements, business process review, solution design, testing, and project management
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements
• Maintain functional specifications, system design specifications, and other technical documentation
• Support and assist business users during UAT
• Monitor user adoption rates and leverage Sales Operations and Sales team members
• Manage system/platform governance processes and adherence to guidelines between internal business units and systems

Requirements

• B.S. Degree in Computer Science, Information Systems, or a related field
• 5+ years of hands-on and in-depth experience with the administration and development of sales platforms and systems
• Salesforce.com Certification, preferably Platform Developer 1 or above or Sales Administration Level 2 or above
• Proven experience working on business intelligence systems
• Strong understanding of Sales processes and the ability to pair effective and efficient technology solutions
• Analytical and detailed oriented, strong project management and roadmap skills
• Excellent communication and interpersonal skills, with an ability to communicate with and manage stakeholder expectations
• Experience in Global role preferred

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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