Global Security Customer Inquiries Analyst

Description and Requirements
Key Responsibilities:

• Responsible for organizing, creating, maintaining, and updating content within information security customer knowledge base across numerous security domains to support customer security related inquiries to assist team to provide timely and accurate responses.
• Work closely with various teams across the Global Security and other corporate areas to ensure the quality and relevance of the database content and to identify and resolve any gaps or inconsistencies and to reflect the latest industry standards, regulations, and trends.
• Assist with delivery on customer security questionnaire and ad hoc inquiries, site visits, and contract security language using the knowledge base as a primary source of information and guidance.
• Support inbound state regulatory inquiries and exams and Internal/External Audits as necessary.
• Demonstrate advanced understanding of business processes, internal control risk management, IT controls and related security standards.
• Identifies and recommends internal processing and systemic improvements to enhance Customer and Employee experience.

Essential Business Experience and Technical Skills:
Required:

• Business Experience writing documentation in the security domain, or a related field.
• 3 plus years' experience in IT security, audit, compliance, and/or IT disaster recovery.
• A high degree of knowledge in IT Security and controls and strong regulatory compliance background.
• Strong knowledge of security concepts, principles, and practices, such as encryption, authentication, authorization, vulnerability assessment, and incident response.

Preferred:

• IT Security Governance and Control Framework experience such as ISO27002, COBIT, NIST, PCI, etc.
• Experience with software applications, such as Archer, ServiceNow, and/or Qvidian desired and proficient in using various tools and formats for creating and publishing documentation.
• Professional certification, such as CISA, CISM, GSE, SANS or CISSP
• Excellent communication, writing, and presentation skills, with the ability to explain complex information security concepts and solutions in a clear and concise manner.

• Strong analytical skills, ability to assess security architecture designs independently.

Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2023 "World's Most Admired Companies" as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
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