Global Service Owner - Network Services

Global Service Owner - Network Services

Description

Global Service Owner- Network Services

Responsible for the management, operations, delivery and support of defined IT applications and/or infrastructure services; directs and coordinates the efforts of people to accomplish goals and objectives using available resources; plans, organizes, staffs, leads, and controls an organization to accomplish the goals.

In this role, you will make an impact in the following ways:

• Delivery of the end-to-end IT service management. Ensures on-going service compliance with all company policies or legal requirements.
• Plans and manages (or participates in) the Operating budget process. Determines service component pricing and delivery charges. Determine forecast of needs.
• Responsible for the execution and improvement of services and ensures that tools and resources are capable and available. (i.e. IT Service Catalog, Asset Management system).
• Ensures ongoing service delivery and support meet agreed customer requirements. Reviews service agreements, monitors and reports service delivery metrics (i.e. Scorecards, Service Level Agreement (SLAs) and Customer Satisfaction or Net Promoter Scoring).
• Represents the Service. Primary customer contact for service-related inquiries and issues. Communicates on major service outages/escalations. Develops and manages relationships with key customers and suppliers. Maintains relationships and facilitates meetings with technical teams, IT, and business partners.
• OLA's with other IT Service owners. Liaise with the appropriate process owners throughout the Service Management lifecycle.

To be successful in this role you will need the following:

• Significant IT experience required including supervisory experience. 5-7 years of relevant experience required. College, university, or equivalent degree in Information Technology, Business or a related subject required
• Experience leading a Global 24x7 Organization. (Must be comfortable with remote management of service personal.)
• Experience with IT contract negotiations.
• Working knowledge of Networking (LAN, WAN, Security) including by not limited to TCP/IP, Route/Switch/Firewall Technologies & Troubleshooting.

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

• Working knowledge of network design principles (architecture and engineering).
• Working knowledge of ITIL processes around Incident, Change, and Problem management.
• Certification in one or more technical competencies (Cisco, Palo Alto, etc.) is preferred.

Job SYSTEMS/INFORMATION TECHNOLOGY

Primary Location United States-Tennessee-Nashville-US, TN, Nashville, Filtration Headquarters

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting Mar 14, 2023, 9:59:53 AM

Unposting Date Ongoing

Organization Cummins Filtration

Req ID: 230002RX