Global Solutions Owner, AI and Virtual Assistant

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Global Solutions Owner, AI and Virtual Assistant in India.

This role is a strategic leadership opportunity focused on shaping and scaling enterprise-wide AI and virtual assistant solutions that enhance the digital employee experience globally. You will oversee the vision, roadmap, governance, and operational integrity of AI-driven people and culture platforms while driving innovation, automation, and continuous improvement initiatives. Acting as a bridge between technology, operations, and business stakeholders, you will lead the design and deployment of scalable, compliant, and user-centric digital solutions. The position combines product ownership, AI strategy, stakeholder management, and organizational transformation within a fast-moving global environment. You will work closely with cross-functional teams, vendors, and senior leadership to ensure that AI and automation initiatives deliver measurable business value while maintaining trust, security, and compliance. This is a highly collaborative role ideal for a forward-thinking leader passionate about AI innovation, employee experience, and enterprise transformation.

• Define and own the global vision, strategy, roadmap, and success metrics for AI and virtual assistant solutions.
• Ensure the operational integrity, performance, and scalability of AI-driven digital platforms and automation products.
• Lead the implementation and enhancement of automation and AI solutions aligned with business and people strategy objectives.
• Collaborate with technology, operations, and business teams to translate requirements into scalable product and technical solutions.
• Oversee integrations between AI solutions and global enterprise systems, ensuring seamless user experiences.
• Drive innovation initiatives, continuous improvement programs, and AI experimentation to enhance digital employee interactions.
• Manage product backlogs, user stories, sprint planning, and agile delivery cycles.
• Use analytics and conversation data to optimize automation performance, conversation design, and employee engagement.
• Ensure compliance with data privacy, legal, digital security, and AI governance requirements.
• Identify and mitigate AI-related risks such as bias, hallucinations, and inappropriate responses through robust guardrails and approval processes.
• Build and manage relationships with senior stakeholders, external vendors, and strategic partners globally.
• Lead and inspire cross-functional teams while fostering a culture of innovation, collaboration, and accountability.

Requirements:

• 10+ years of experience in digital transformation, AI solutions, automation, product ownership, or enterprise technology leadership roles.
• Graduate or postgraduate degree in Business Management, HR, Computer Science, or a related discipline.
• Strong expertise in AI technologies, virtual assistants, automation platforms, and SaaS/cloud-based solutions.
• Proven experience building digital strategies, global roadmaps, and enterprise-scale implementations.
• Solid understanding of agile methodologies, product lifecycle management, and project/program leadership.
• Experience using analytics and data-driven insights to improve decision-making and user experiences.
• Knowledge of organizational change management and stakeholder engagement within global environments.
• Strong communication and influencing skills, with the ability to interact effectively with senior leadership.
• Experience balancing innovation with compliance, governance, and employee trust considerations.
• Familiarity with AI governance, digital security, and privacy standards.
• Ability to work effectively across cultures and organizational boundaries in matrixed environments.
• Certifications such as Six Sigma or advanced professional qualifications are considered advantageous.

Benefits:

• Hybrid work model combining office and remote flexibility.
• Opportunity to lead global AI and digital transformation initiatives.
• Exposure to cutting-edge automation, AI, and employee experience technologies.
• Collaborative and inclusive international work environment.
• Strong learning and career development opportunities.
• Health insurance, medical coverage, and employee well-being programs.
• Supportive culture focused on diversity, innovation, and professional growth.
• Relocation support within India, where applicable.
• Work-life balance initiatives and access to global leadership networks.