Global Strategic Accounts Representative - Remote

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Global Strategic Account Representative (Remote)

The Global Strategic Account Representative is responsible for supporting the Global Account Managers and Managing Directors in managing the relationships and growth for Iron Mountain's Global Accounts. The ideal candidate will possess both a sales and operational background that enables them to successfully build and maintain relationships, advise customers, develop innovative programs, and expand across new business units on a global scale.

Job Description:

• Supports and manages the post-sales customer lifecycle with strategic accounts that typically involve an international partner or major global accounts.
• Provides ongoing assistance, customer renewals, product improvements, up- and cross-selling to maintain customer loyalty and customer satisfaction.
• Tracks customer performance, making the customer continuously engaged with the product and making the products to be harnessed to the maximum.
• Facilitates a smooth customer on-boarding process, ensuring an easy introduction for the Customer from the outset.
• May train customers so they can optimize their activities using the product.

Qualifications:

• Bachelor's Degree or equivalent experience
• 5+ years experience managing large, complex customer relationships
• Experience working with customers on a global level
• Understanding of Iron Mountain's organizational structure and hierarchy, on a global scale
• Strong understanding of Iron Mountains product and services
• Strong customer service & engagement experience
• Strong phone presence and comfortable initiating conversations
• Self-starter and proactive problem solver
• Ability to work in a dynamic fast-paced environment
• Strong interpersonal skills
• Willing to work independently
• Team Player

Job Level

• Requires in-depth knowledge in own job discipline and basic knowledge of related job disciplines.
• Solves complex problems.
• Works independently, receiving minimal guidance.
• Acts as a resource for colleagues with less experience.

Category: Sales