Global Support Engineer

Job Description

Are you a born solutionist with a positive can-do attitude? Then we are looking for you! Advantest is growing their Global Support Expert team tasked to provide technical support to the end customers for both Hardware and Software infrastructure issues. This team is the highest point of escalation (3rd Level) and has a close relationship with the end Customer and Field Engineers. Design for support is a key mantra, where the team drives new product design towards supportability and profitability.

Responsibilities include:

As a Global Support Engineer, you will provide support to customers of our products. Being the highest point of escalation for our customers you will deliver technical solutions to address customer needs.

You will utilize diverse skills, from strong tactical execution up to project management to solve the customers issues in a timely manner.

• Recognized as the global technical support expert for Advantest Semiconductor Test Systems
• Accountable for global technical escalation management
• Responsible to define and measure support requirements for new Advantest product development ensuring supportability at lowest support cost
• Provide subject matter expertise in defining Service and End User documentation and training for all New Product Introduction
• Conduct training to propagate knowledge to all regional service organizations worldwide
• Responsible for installed base product quality, reliability and compatibility
• Drive continuous improvement globally in enhancing the capability or efficiency in delivering support to the end customer

Requirements

Requirements:

• Bachelor's degree in Electronic/Physics, or related with 5+ years' experience as a R D/Production or Support engineer
• Successfully managed cross functional and cross geographical projects
• Structured and success-oriented problem solver
• Effective communication in spoken and written English
• Excellent global teamwork skills
• Process oriented, structured and analytical thought process
• Can do attitude, proactive and self-disciplined
• Customer focused and understanding of customer requirements and needs

Additional Skills Preferred (but not required):

• Master's degree in Electronic/Physics

State of California Development (EDD):

- https://www.ecfr.gov/current/title-41/subtitle-B/chapter-60/part-60-300#p-60-300.5(a)

- § 60-300.5(a)(2)(3)(4) Equal opportunity clause. Details the job posting requirements.

- § 60-300.5(a)(6) Equal opportunity clause. All employment openings includes all positions except executive and senior management, those positions that will be filled from within the contractor's organization, and positions lasting three days or less. This term includes full-time employment, temporary employment of more than three days' duration, and part-time employment.

CCPA Notice for California Residents:

Notice for California Residents: We collect personal information (PI) from you in connection with your application for employment with Advantest America, Inc., including some or all of the following categories of PI: identifiers and personal records (e.g., name, phone number, email address, employment history); commercial information (e.g., if we reimburse you for travel or other expenses during the application process); sensory information (e.g., recorded virtual interviews); professional or employment information (e.g., information provided in your resume and application, such as employment history); non-public education records (e.g., educational institution transcripts and records); and inferences drawn from the above categories of PI. We collect your PI for our purposes, including performing operations related to your potential employment. To view the Advantest Privacy Policy, visit https://www.advantest.com/privacy-policy.html. For additional details or if you have questions, contact us at [email protected].

In providing a safe and healthy workplace for all of our employees, Advantest America, Inc., and its subsidiaries, ("Advantest"), new employment job offers are contingent upon the applicant's provision of a copy of their COVID-19 vaccination document to Advantest America Inc. Human Resources prior to their scheduled start date, subject to any written request for medical or religious accommodations.

Advantest is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Advantest to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

The Advantest Way - Diversity, Equity, Inclusion and Belonging

At Advantest, diversity, equity and inclusion are at the core of who we are. We are continuing to build a culture where everyone feels a sense of belonging through our DE I programs initiatives. We strive to have a diverse, equitable and inclusive workplace to enable us to attract and retain candidates that feel a sense of purpose and empowerment. Our commitment to DE I is unwavering and we are steadfast in our mission to continuously foster an environment of respect, trust and transparency. We value diversity and inclusion and believe employees of all backgrounds contribute to our ongoing success. At Advantest, we celebrate and support the needs of our employees regardless of race, color, ethnicity, national origin, religion, age, disability, gender (including gender expression and gender identity), sex and sexual orientation. DE I at Advantest is more than words to us, they are the Advantest Way.