Global Technical Presales Manager

Technical Solution Consulting (Presales) Manager

We are looking for a Technical Presales Manager to lead a team of Technical Solutions Consultants in supporting prospective customers globally.  Your primary responsibility will be to lead, develop, and work side-by-side with Tech SC’s while we scale our operations for growth.

The Technical Solutions Consultant (Technical Presales) leads all technical discussions with the prospect IT/InfoSec/Technical Architecture personnel. Tech SC is responsible for translating customer requirements and questions around key technical topics including platform, clients, authentication/authorization, security, backup and DR, data integration, penetration tests and security certifications with the goal of addressing all questions and concerns to quickly gain IT approval and allow the sales team to move ahead with the business champion and/or procurement process.

Collaboration with internal teams including Sales, Product Management, Security, Customer Success, and others will be integral to understanding the technical portion of the sales process and aligning messaging with the value proposition defined by the account team.

The ideal candidate will be a process-oriented leader with excellent communication skills who is ready to roll up their sleeves, jump in, and make an impact.  We will rely on you to provide clarity of purpose, communicate that purpose effectively, and hold people accountable. 

What you’ll be doing:

• Responsible for leading day-to-day operations of Technical Solution Consulting.
• Supervise the performance and delivery of support to the sales organization.
• Continue to build a team of high energy, professional, solution-focused individuals.
• Define and execute plan to meet and/or exceed prospects/customers engagement standards.
• Build and execute a team vision that aligns with the department and corporate strategy.
• Lead professional development and career opportunities through support and enablement.
• Ability to interpret technical/security/IT requirements and map them to the appropriate strengths of the platform.
• Dedicated experience in developing and standardizing content and thought leadership around technical topics.
• Foster communication between IT and business personnel with prospects, customers, and internal teams.
• Recognize technical concerns specific to each customer based on industry, product, company history etc. and anticipate and address specific areas of concern.
• Ability to clearly connect with technical and non-technical teams.

To be successful in the role, you must possess the following skills:

• 5+ yrs. of experience in Technical Presales or equivalent role.
• 2+ years Management Experience managing team of Presales or Technical/Services
• The ideal candidate will have experience in one or more of the following functions:
  • Technical presales/engineering
  • Technical implementation experience
  • Network/server administration
  • ETL experience a plus
• Technical consulting/implementation experience, preferably with enterprise planning software
• Excellent written and verbal communication skills combined with stellar presentation and organization skills.
• Proven track record of growing and mentoring co-workers
• Deep technical acuity – technical/software certifications a plus with ability to solve for sophisticated technical problems.
• Ability to work in a team environment sharing knowledge and best practices with peers.
• Ability to travel up to 30%
• BS/BA degree educated (preferred)