Global Tower Lead, Invoice to Cash

Job Description:

The Global Invoice to Cash Delivery Lead is a member of the Mars Global Services Finance leadership team reporting to the Vice President of Financial Operations. This leader will be responsible to create the vision, strategy and transformation roadmap for the future of invoice to cash and trade accounting. Additionally, this role will be accountable to deliver accounts receivable operations across the globe. The Global Invoice to Cash Delivery Lead should be a master of process ensuring deep understanding of Cash Applications, Deductions, Cash Collection and Credit management in order to deliver against key performance metrics designed. They will lead the transformation from as-is to the to-be as well as lead the operational and management governance processes- as part of our 3-tier governance model with stakeholders. This role is part of the Financial Operations Delivery organization and is supported by the Enablement teams.

What are we looking for?

• Bachelor's degree in Finance, Accounting, or related field required
• 15+ years/experience in Accounts Receivable; financial operations
• Experience in leading a high performing team in a matrixed global environment as well as developing individual talent
• Practice of service management and operational delivery
• Ability to manage stakeholders at various senior levels in the organization through strong communication, influencing and storytelling skills
• Experience in delivery through third-party vendors
• Knowledge of process optimization and continuous improvement
• Ability to resolve escalated issues and problems quickly and independently with both internal and external stakeholders, and third-party vendors
• Preferred knowledge and/or experience in End to End Order to Cash with sub-process knowledge in Cash Applications; Deductions; Cash Collection and Cash Management; Trade Accounting
• Preferred Certified Payroll Professional, or similar professional designation

What will be your key responsibilities?

The Global Invoice to Cash Delivery Lead will deliver world class financial operations through their team of direct Associates as well as third party providers per a strategic blueprint. This role will be customer focused and work collaboratively with stakeholders including corporate, segments as well as customers and Finance global functional sponsors. The overall mindset will be of continuous improvement as Invoice to Cash needs to be globalized and standardized where possible leveraging automation and digitalization.

Strategic Direction of Invoice to Cash:

• Lead strategic thinking on Global Invoice to Cash for Mars and develop a clear strategy and implementation plan that addresses the needs of today as well as Mars in the future including entire End to End Process customer to cash
• Define clear operational metrics for the global tower
• Develop customer focus mindset not only for Corporate and Segments but for the Mars Associates and the Vendor partner teams
• Partner with stakeholders to align mission and purpose of Invoice to Cash at Mars
• Responsible for relationship management across key stakeholders Controllers, CFOs, Digital, Rewards, Tax, Audit and Compliance
• Manage escalations that are urgent/imminent (service disruption's, impact to reputation, etc)
• Work with Global I2C Process (GPO) team to ensure alignment of priorities, projects and operations
• Lead Global benchmarking and external/regulatory monitoring in support of global initiatives

Leadership impact on Payroll Operations:

• Deliver well controlled operations against SLAs/KPIs within AEP budget and with customer satisfaction
• Ensure operational integrity and stability on metrics that matter
• Oversee the performance of SLAs by any third party vendor
• Ensure strong control environment executing risks and controls including remediation activities
• Partner with Business Improvement team to identify improvement opportunities and deliver productivity targets
• Lead execution of payroll optimization and standardization initiatives including global process designs from the Business Improvement/Continuous Improvement team
• Maintain desk top procedures and daily ops management including incident management

Associate Engagement & Talent Development:

• Ensure a high performing team environment across the key pillars of Engagement, Energy, Inclusion and Empowerment
• Lead the Global I2C Operation teams through great line management including talent acquisition, onboarding, SMART objectives, performance management, learning and development, and succession planning
• Create a culture focused on continuous improvement, automation, compliance, vendor accountability and quality with clear, measurable outcomes.
• Build customer focused Associates skilled in stakeholder management to ensure our global business service value proposition.

What can you expect from Mars?

• Work with over 140,000 diverse and talented Associates, all guided by the Five Principles.
• Join a purpose driven company, where we're striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.

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Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.