Global Travel Manager

BAIN CAPITAL OVERVIEW

Bain Capital, LP is one of the world's leading private multi-asset alternative investment firms with approximately $160 billion of assets under management that creates lasting impact for our investors, teams, businesses, and the communities in which we live. Since our founding in 1984, we've applied our insight and experience to organically expand into several asset classes including private equity, credit, public equity, venture capital and real estate. We leverage our shared platform to capture cross-asset class opportunities in strategic areas of focus. With offices on four continents, our global team aligns our interests with those of our investors for lasting impact.

DESCRIPTION:

This individual will be responsible for managing Bain Capital's global travel program. This includes management of a global network of travel management companies (TMCs), negotiating contracts and managing relationships with travel partners, such as airlines, hotels, and car rental companies, and ensuring compliance with our Travel Policy. The Travel Manager will also oversee the corporate credit card and P-card programs.

The Travel Manager should have excellent customer service skills and will collaborate with internal stakeholders and customers to resolve issues, drive cost savings, and promote safety and security.

RESPONSIBILITIES:

• Management of all aspects of Bain Capital's global travel program
• Manage network of global TMC's, ensuring adherence to SLAs and compliance to Bain Capital's procedures and policies
• Execute sourcing initiatives and lead RFPs for Travel services as needed
• Act as advisor for Travel Policy related questions
• Negotiate with airlines, hotels, & other travel partners
• Maintain relationships with suppliers to ensure best in class service and competitive pricing
• Work with travel security provider to advise on security issues, manage traveler tracking platform, and support travelers in emergency situations
• Lead global corporate card & p-card programs
• Respond to all internal questions and support requests
• Administer Corporate credit card and P-Card programs
• Provide Travel training to new hires, bookers, and travelers
• Ensure quick resolution of issues and maintain a high level of customer service
• Provide reporting on spend, savings, and other metrics to internal stakeholders
• Be familiar with industry trends and best practices, changes in regulations or requirements related to travel, such as visa or passport requirements

QUALIFICATIONS:

• Degree qualified in relevant discipline or equivalent work experience
• 7+ years experience as a Travel Manager, or relevant Travel industry experience
• Experience working with a global team
• Strong interpersonal, written and verbal communicator across various levels within the organization.
• Top level customer service and communications skills are required
• Strong leadership, project management, and organization skills required.
• Excellent negotiation skills with the ability to manage and develop supplier relationships.
• Ability to successfully prioritize and solve for complex problems
• Highly motivated performer, with a demonstrated ability to influence and lead others while also working independently in a fast-paced work environment.
• Proficiency with Microsoft Office Suite; advanced Excel and PowerPoint skills preferred. Must be comfortable creating presentations using Microsoft PowerPoint and presenting to stakeholders and senior leadership.
• Strong business acumen, demonstrated ability to work as part of a team, ability to strategically link long-range business goals to daily activities, demonstrated ability to work with others to develop talent for the organization, and desire to use organizational knowledge to assist and influence others to specific action

Bain Capital is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.