GM, SaaS Product Solutions - Payers

Description

AVP, General Manager - SAAS PRODUCT SOLUTIONS FOR PAYERS

ABOUT COGNIZANT

Cognizant Technology Solutions (NASDAQ: CTSH) is one of the world's leading professional services companies, transforming customers' business, operating, and technology models for the digital economy. With annual revenues of $19.3 billion and a market value of $31 billion, we help global corporations adapt to market disruptions and build stronger, more agile, and innovative businesses.

At Cognizant, we give organizations the insights to anticipate what customers want and act instantly to deliver on those demands so our clients can achieve the goal of every modern business: staying one step ahead of a fast-changing world. In addition to honors such as being listed #185 on Fortune's 2022 Fortune 500, Cognizant was again named on Fortune's List of the Global Most Admired Companies for 2022.

For more than 25 years, Cognizant has helped organizations across every industry envision, build and run more innovative and efficient businesses. And we're just getting started.

ABOUT COGNIZANT'S TRIZETTO'S HEALTHCARE PRODUCTS

TriZetto's software platforms administer healthcare for more than 60% of Americans. Our TriZetto Healthcare Products are software solutions that help organizations enhance revenue growth, drive admirative efficiency, improve cost and quality of care, and improve the member and patient experience. It's pretty simple: By empowering members with SaaS-based, on-demand access to their most current health plan and information needed to make healthcare decisions, they can make more informed choices about managing their care. And delivering providers access to transaction information in real-time reduces administrative processes that can create friction in care delivery. A win-win for everyone.

Using Microsoft Azure, TriZetto has built a system-agnostic platform that communicates automatically in real time core administration systems and other critical applications. The end result is that a health plan's members, providers, and consumers have access to actionable information when and where they need it.

https://www.cognizant.com/us/en/trizetto/connected-health-solutions

COGNIZANT CULTURE

Our culture attracts those with a true passion for changing organizations for the better, desires to do so within a success-oriented, yet professional atmosphere filled with business professionals who all manifest a belief in partnership, innovation, and excellence. Our "Cultural Value Drivers" are well-known and clearly communicated within the organization: Open, Transparent, Driven, Empowered, Opportunity-Filled, Flexible & Collaborative.

THE ROLE - AVP and GM, SaaS SOLUTIONS

Responsible to set direction for SaaS solutions, focused on ensuring value and achieving ROI goals. Lead product management, product development, delivery, and customer success teams for the SaaS product family. Drive product strategy and execution, ensuring the development of product addressing current and future market needs in conjunction with portfolio vision, healthcare vertical strategy, market, regulatory and technology trends. Build a foundation for future revenue growth and support pricing by aligning offerings with market requirements as well as integrations with other solutions. Collaborate with other product leaders to establish the appropriate delivery and share strategies across the portfolio.

Responsible to understand market and changing market requirements and adjust offerings accordingly. Balance priorities to ensure customer satisfaction, product and revenue growth and achieve portfolio initiatives.

ROLE RESPONSIBILITIES:

• Build the vision for our SaaS products. Drive growth and manage the P&L from end-to-end, with a focus on topline growth while retaining a strong bottom line.
• Lead the SaaS team, including product management, product development, delivery and customer success. Must be willing to take a hands-on approach and get into the weeds.
• Develop a deep understanding of the product and product roadmap to grow the business.
• Partner with SaaS CIO for the production operations of the SaaS product solutions.
• Partner with Sales team to develop a repeatable, predictable, and scalable sales process.
• Develop a deep understanding of the competitive landscape and emerging industry trends to influence and inform product development, pricing, and go-to-market.
• Manage budget, revenue, expenses as they relate to product family P&L
• Develop team goals and metrics that are aligned with portfolio strategy
• Create and execute product strategy and business plans aligned with portfolio strategy to advance products in the market, adopt portfolio standards and processes, and deliver on quality and client satisfaction
• Creation and deliver on the overall product roadmap and release plans for assigned products group.
• Collaboration and negotiation with key product leaders to execute and deliver to the overall strategic roadmap.
• Participation in analyst reviews, white papers, points of view and other thought leadership activities to message and product positioning
• Commercialize new offers and continually review pricing and packaging to ensure proper sales positioning. Sunset offers as appropriate.
• Develop, deliver and participation with clients and prospects in reviewing, presenting and enhancing the product strategy with a focus on client success.
• Demonstrate successful partnership across other product pillars and with portfolio cross-functional teams (e.g. commercialization, product support, customer success, hosting, services BPaaS, Sales and Marketing.
• Ensure product architecture is sound and future-ready, in conjunction with portfolio architecture team and SaaS CIO.
• Participate in sales deals as needed
• People Manager Leadership: Managing assigned staff including hiring, performance and salary management, identifying leaders, terminations (within boundaries defined for the entire group) inclusive of adoption of associate development programs, rewards and retention.

DESIRED CAPABILITIES

Technical Competencies:

• Expertise in drawing insights from market trends, distilling complex information into concise messaging and presentation.
• Expertise in packaging, monetization, and marketing approaches.
• Expertise in enabling technologies for software solutions.
• Expertise within the healthcare domain and non-health care technology business models, preferred.

Behavioral Competencies:

• Strong understanding of the SaaS sales cycle and service best practices.
• Must show a focus on serving the business to drive healthy business growth.
• Demonstrated ability to successfully lead multiple concurrent projects with complex operational implications
• Strong communication skills, including experience distilling complex subjects and presenting them in a concise fashion that is easy to understand
• Ability to communicate with all levels of an organization including all C Level
• Strong organizational/prioritization skills and attention to detail
• Ability to succeed in a fast-paced dynamic environment
• Ability to work well with people from all levels of the organization, many different disciplines, and varying degrees of technical and business experience
• Ability to show judgment and initiative to accomplish job duties
• Ability to build and foster relationships by developing, maintaining and strengthening partnerships with others inside or outside the organization
• Strong interpersonal, communication (verbal and written) and consulting skills and the ability (or potential) to interact at all levels
• Comfortable engaging remotely (via videoconference) with diverse teams

LOCATION & TRAVEL

The successful hire could work fully remotely within 2 hours of a major airport; up to 30% travel anticipated. If located within 50 miles of a TriZetto office (Bridgewater, Teaneck NJ, Mesa, AZ, Naperville, IL) this person will be expected to follow a hybrid schedule (2-3 days in the office per week).

Qualifications

MINIMUM QUALIFICATIONS

Education:

• Bachelor's degree in Health or Business Administration or Computer Science, Master's degree preferred.
• An equivalent combination of education and work experience may be taken into consideration in lieu of a degree.

Experience:

• Minimum of ten years related experience, including seven years' operating in senior positions in the healthcare and/or technology marketplace.
• Minimum of five years of SaaS B2B product leadership in healthcare or other industry.
• Experience in business to business (B2B) and business to consumer models, preferred.
• Keen understanding of the healthcare provider, payer, employer and ancillary markets, preferred.
• Product and service lifecycle management experience highly preferred.

PREFERRED QUALIFICATIONS

• MBA degree preferred