Gogo Summer 2024 Intern: Experience Strategy Analyst

The Gogo Summer 2024 Intern: Experience Strategy Analyst is a member of the Customer Experience team (CX) and will be assisting by delivering the highest quality customer experience through feedback, research, reporting, and analysis. Customer experience is the sum of all interactions a person has with a brand, product, or service, so this is a multi-faceted role.
Want to learn fun new technologies while working with people who love what they do?
COME ABOARD THE GOGO BUSINESS AVIATION CUSTOMER OPERATIONS TEAM!
How will you make a difference?

• Help administer CX systems, including reviewing customer feedback, such as survey responses, focus group transcription, etc., and analyze both data and dashboards
• Assist in CX project coordination, including task and timeline tracking, meeting coordination, and documentation
• Aid in coordinating the Customer Success program, which will include analysis of participants and statuses as well as tracking and administering benefits

• You will have an opportunity to delve into one or more of the following areas that most interest you, within your work in the customer experience team:
  • Learn and apply cutting-edge Customer Experience methodology from an expert in the field. Gogo is at the forefront of CX innovation, and you'll have a chance to learn about new techniques and advanced applications
  • Apply Project Management methodology from PMI. These skills and knowledge will lead to successful projects at Gogo as well as prepare you if you decide to pursue a PMP certification later in your career
  • Work with quantitative and qualitative customer research methods and get hands-on experience using the top-tier research software Qualtrics

Qualifications

• You must be working towards a Bachelors or Master's degree in Marketing, Business, Statistics, or a related field
• Must be enrolled in a accredited school
• This paid summer internship requires an average availability of 40 hours per week in the Gogo office from May to August

Preferred Skills, Academic Experience and Talents

• Strong interest in and curiosity toward consumer behavior and customer attitudes
• Strong computer skills with the ability to learn new tools quickly and efficiently
• Excellent organization skills, process-oriented thinking, and ability to clarify instructions and requests
• Effective and confident communication skills, with the ability to work with other groups within the organization
• Self-sufficiency in problem-solving, information gathering, and task prioritization

This paid internship requires an average availability of 40 hours per week during the summer of 2024 in Gogo BA's main office located in Broomfield, CO. Interns are full-fledged members of the team -engaged from day one through structured training, mentorship, a diverse set of experiences, a network of peers across the company, and leadership opportunities. Our internship program is designed to provide exposure to real, complex operational projects in which you will be working with a variety of people in different business functions. Ideal candidates are top-performing students who excel at analytic problem solving and have a desire to re-engineer processes, quantify business impacts, and be part of major corporate initiatives.
Not located in Colorado? No problem! Gogo Business Aviation will provide a $2,500 stipend to assist with your living expenses during your internship. This one-time sign on bonus will be paid in the first payroll following your start date.
Equal Pay Disclosure(s)
Colorado Equal Pay Statement: Disclosure required by sb19-085 (8-5-20) of the minimum salary compensation for this role to be located in the state of Colorado.
Base Pay:
15.20 - 19.00 USD Hourly
Target Annual Short-Term Incentive:
Not Eligible
Eligible for Incentive Stock Program:
No
--- --- ---
Gogo is an Equal Opportunity Employer and Affirmative Action Employer and works in compliance with both federal and state laws. We are committed to the concept of Equal Employment opportunity.
Qualified candidates will be considered for employment regardless of race, color, religion, age, sex, national origin, marital status, medical condition, or disability.
The EEO is the law and is available here. Gogo participates in E-Verify (English and Spanish). Right to Work Statement (English and Spanish).